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Xenobiologist
Frequent Visitor

Configuration of PowerBI Gateway fails

‎07-04-2025 03:25 AM

Hello,

I'm trying to configure a PBI-Gateway on a Windows 2022 Server VM.

I get some erros, which I do not know how to solve or adress internally.

EnterpriseGatewayConfigurator.exe Information: 0 : Sign in complete
EnterpriseGatewayConfigurator.exe Information: 0 : Generating asymmetric key
EnterpriseGatewayConfigurator.exe Information: 0 : Create gateway ETU, https://wabi-north-europe-redirect.analysis.windows.net/
EnterpriseGatewayConfigurator.exe Error: 0 : Exception: System.AggregateException: One or more errors occurred. ---> Microsoft.PowerBI.DataMovement.GatewayCommon.CreateGatewayRequestException: Failed to create gateway. Please try again.
   at Microsoft.PowerBI.DataMovement.GatewayCommon.DmtsGatewayCreation.CreateDmtsGateway(CreateGatewayAndAddAppPrinciaplsRequest request, Uri dmtsBackendUri)
   at Microsoft.PowerBI.DataMovement.GatewayCommon.DmtsGatewayCreation.CreateAndUpdateLocalService(String gatewayName, SecureString recoveryKey, String salt, Uri dmtsBackendUri, GatewayServiceBusDetails senderDetails, GatewayServiceBusDetails listenerDetails, String registrationTenantObjectId, String registrationUserObjectId, String clientScope)
   at Microsoft.PowerBI.DataMovement.EnterpriseGatewayConfigurator.WizardServiceConfigurationViewModel.<ValidateAndCreateGatewayAsync>d__93.MoveNext()
   --- End of inner exception stack trace ---
   at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
   at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)
   at Microsoft.PowerBI.DataMovement.EnterpriseGatewayConfigurator.WizardServiceConfigurationViewModel.DoOk(Object param)
   at Microsoft.PowerBI.DataMovement.GatewayUiCommon.WizardViewModelBase.DoOkWorker(Object param)
   at Microsoft.PowerBI.DataMovement.GatewayUiCommon.RelayCommand.<>c__DisplayClass19_0.<Execute>b__0()
---> (Inner Exception #0) Microsoft.PowerBI.DataMovement.GatewayCommon.CreateGatewayRequestException: Failed to create gateway. Please try again.
   at Microsoft.PowerBI.DataMovement.GatewayCommon.DmtsGatewayCreation.CreateDmtsGateway(CreateGatewayAndAddAppPrinciaplsRequest request, Uri dmtsBackendUri)
   at Microsoft.PowerBI.DataMovement.GatewayCommon.DmtsGatewayCreation.CreateAndUpdateLocalService(String gatewayName, SecureString recoveryKey, String salt, Uri dmtsBackendUri, GatewayServiceBusDetails senderDetails, GatewayServiceBusDetails listenerDetails, String registrationTenantObjectId, String registrationUserObjectId, String clientScope)
   at Microsoft.PowerBI.DataMovement.EnterpriseGatewayConfigurator.WizardServiceConfigurationViewModel.<ValidateAndCreateGatewayAsync>d__93.MoveNext()<---

EnterpriseGatewayConfigurator.exe Information: 0 : Update checks
EnterpriseGatewayConfigurator.exe Information: 0 : Create web request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Create httpClient request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Checking for PbiEgwService
EnterpriseGatewayConfigurator.exe Information: 0 : Fetch state for PbiEgwService
EnterpriseGatewayConfigurator.exe Information: 0 : Service state: Running
EnterpriseGatewayConfigurator.exe Error: 0 : Gateway service health check Timeout failed with error : Health check failed because it cannot finish in 2000 ms.
EnterpriseGatewayConfigurator.exe Information: 0 : Create httpclient request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Error: 0 : Failed to get build version from remote json file in URL https://go.microsoft.com/fwlink/?linkid=839413 with error System.AggregateException: One or more errors occurred. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
   at System.Net.TlsStream.EndWrite(IAsyncResult asyncResult)
   at System.Net.ConnectStream.WriteHeadersCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   --- End of inner exception stack trace ---
   at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
   at Microsoft.PowerBI.DataMovement.GatewayCommon.ConfiguratorClientExtensions.<GetObjectAsync>d__9`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.PowerBI.DataMovement.GatewayCommon.SelfServiceTools.GatewayVersionCheckTool.<GetRemoteVersionAsync>d__13.MoveNext()
---> (Inner Exception #0) System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
   at System.Net.TlsStream.EndWrite(IAsyncResult asyncResult)
   at System.Net.ConnectStream.WriteHeadersCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---<---
DM.EnterpriseGateway Error: 0 : 2025-07-04T00:09:03.2915455Z DM.EnterpriseGateway	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	0000	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	2D2816FE [DM.ServiceBusPortsTest] Error: Invalid relays parameter
DM.EnterpriseGateway Error: 0 : 2025-07-04T01:09:03.6302508Z DM.EnterpriseGateway	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	0000	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	2D2816FE [DM.ServiceBusPortsTest] Error: Invalid relays parameter
DM.EnterpriseGateway Error: 0 : 2025-07-04T02:09:03.9645871Z DM.EnterpriseGateway	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	0000	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	2D2816FE [DM.ServiceBusPortsTest] Error: Invalid relays parameter
DM.EnterpriseGateway Error: 0 : 2025-07-04T03:09:04.2902117Z DM.EnterpriseGateway	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	0000	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	2D2816FE [DM.ServiceBusPortsTest] Error: Invalid relays parameter
DM.EnterpriseGateway Error: 0 : 2025-07-04T04:09:04.5139620Z DM.EnterpriseGateway	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	0000	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	2D2816FE [DM.ServiceBusPortsTest] Error: Invalid relays parameter
DM.EnterpriseGateway Error: 0 : 2025-07-04T05:09:04.9646224Z DM.EnterpriseGateway	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	0000	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	2D2816FE [DM.ServiceBusPortsTest] Error: Invalid relays parameter
DM.EnterpriseGateway Error: 0 : 2025-07-04T06:09:05.2871628Z DM.EnterpriseGateway	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	0000	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	2D2816FE [DM.ServiceBusPortsTest] Error: Invalid relays parameter
DM.EnterpriseGateway Error: 0 : 2025-07-04T07:09:05.6120970Z DM.EnterpriseGateway	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	0000	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	2D2816FE [DM.ServiceBusPortsTest] Error: Invalid relays parameter
DM.EnterpriseGateway Error: 0 : 2025-07-04T08:09:05.9414577Z DM.EnterpriseGateway	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	0000	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	2D2816FE [DM.ServiceBusPortsTest] Error: Invalid relays parameter
DM.EnterpriseGateway Error: 0 : 2025-07-04T09:09:06.2674005Z DM.EnterpriseGateway	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	0000	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	2D2816FE [DM.ServiceBusPortsTest] Error: Invalid relays parameter
DM.EnterpriseGateway Error: 0 : 2025-07-04T10:09:06.4881538Z DM.EnterpriseGateway	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	0000	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	2D2816FE [DM.ServiceBusPortsTest] Error: Invalid relays parameter

 Any help would be great.

Thanks!

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Message 1 of 14
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1 ACCEPTED SOLUTION
Xenobiologist
Frequent Visitor
In response to v-pgoloju

‎07-18-2025 12:18 AM

We solved it. It was a problem with the TLS/SSL communication. There were some important Azure certificates missing on the machine.

View solution in original post

Message 9 of 14
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13 REPLIES 13
v-pgoloju
Community Support
Community Support

‎07-15-2025 11:22 PM

Hi @Xenobiologist,

 

Thank you for reaching out to the Microsoft Fabric Forum Community. And Thanks to @GilbertQ for prompt and helpful suggestion to fix the issue.

 

just checking in were you able to check with your network administrator regarding the proxy or network configuration? If you're still facing the issue, let us know and we can help look into it further.

 

Thanks & Regards,

Prasanna Kumar

Message 8 of 14
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Xenobiologist
Frequent Visitor
In response to v-pgoloju

‎07-18-2025 12:18 AM

We solved it. It was a problem with the TLS/SSL communication. There were some important Azure certificates missing on the machine.

Message 9 of 14
2,427 Views
0
katsarr
New Member
In response to Xenobiologist

‎09-08-2025 07:46 AM

Hello, we seem to have the same issue.
Which certificates are required? I didn't find any in the documentation.

Message 10 of 14
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Xenobiologist
Frequent Visitor
In response to katsarr

‎11-27-2025 02:17 AM

Hello, I guess my co-worker used the ones from here: https://learn.microsoft.com/de-de/security/trusted-root/release-notes

Message 14 of 14
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sgentile1987
New Member
In response to Xenobiologist

‎11-27-2025 02:09 AM

Hi, can I know what certificate you installed? I've installed the Microsoft Azure ECC TLS Issuing CA 03 - xsign but the issue is still here:

sgentile1987_0-1764238137017.png

"The service cannot reach the gateway. You may need to change the account the gateway is running under."

Message 12 of 14
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Xenobiologist
Frequent Visitor
In response to sgentile1987

‎11-27-2025 02:18 AM

Hello, I guess my co-worker used the ones from here: https://learn.microsoft.com/de-de/security/trusted-root/release-notes

Message 13 of 14
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Xenobiologist
Frequent Visitor

‎07-10-2025 03:23 AM

Hi, that doesn't change anything.

I tried to configure the proxy setting in those multiple config files.

 

I still got theses errors:

 

   at Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.HealthCheck.NetworkCheck.WebRequestCheck()
DM.EnterpriseGateway Error: 0 : 2025-07-09T13:09:47.6054780Z DM.EnterpriseGateway	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	0000	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	00000000-0000-0000-0000-000000000000	2D2816FE [DM.ServiceBusPortsTest] Error: Invalid relays parameter
DM.EnterpriseGateway Error: 0 : 2025-07-09T13:26:27.8825990Z DM.EnterpriseGateway	463ee6a3-2f78-4f8e-8279-907f4002ff3c	00000000-0000-0000-0000-000000000000	MFHC	00000000-0000-0000-0000-000000000000	3047befd-4806-49ad-92d9-3334df39a792	16d70dd0-be92-43fa-b0d4-b635f5057bdb	A71C5F64 [DM.GatewayCore] Failed to send http web request. Failed with System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 89.27.241.19:80
   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
Message 6 of 14
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GilbertQ
Super User
Super User
In response to Xenobiologist

‎07-13-2025 05:46 PM

Hi @Xenobiologist 

 

I would recommend working with your network administrator to see if there are any network configuration issues which might need to be updated for your gateway to communicate successfully.





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Message 7 of 14
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GilbertQ
Super User
Super User

‎07-07-2025 03:05 PM

Hi @Xenobiologist 

 

I have not had any issues in the past with regards to installing the gateway. Can you please confirm that you have downloaded the standard gateway version and that you are installing it with administrator privileges on the server?





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Xenobiologist
Frequent Visitor
In response to GilbertQ

‎07-09-2025 04:13 AM

Hi @GilbertQ ,

 

yes, I downloaded the on-prem gateway and I'm working with an admin account on that VM.2025-07-09 13_12_04-Eigenschaften von GatewayInstall(1).exe.png

Message 3 of 14
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GilbertQ
Super User
Super User
In response to Xenobiologist

‎07-09-2025 03:23 PM

What happens if you re-install, what happens?





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Message 4 of 14
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Xenobiologist
Frequent Visitor
In response to GilbertQ

‎07-10-2025 06:49 AM

I reinstalled the Gateway already twice. No difference.
Do you have a script that checks all the webdomains and ports?

The one below doesn't do anything at all on my machine.

Retrieving server list ... and then nothing.

Xenobiologist_1-1752155334023.png

 

 

 

Message 5 of 14
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