Cloud Connection is not syncing where status is online

[Alexj1]

Hi team,

             Power BI service is not connecting to the MySql database via cloud connection it gives the following error. 

[v-xianjtan-msft]

Hi @Alexj1 

Please check if you can access the MySQL database from the cloud first. If not, an on-premises data gateway is needed.

Agree with GilbertQ.

1. Use the latest version of the on-premises gateway. (Note: The MySQL connector isn't supported on the Personal Mode of the on-premises data gateway. It's only supported on the on-premises data gateway (standard mode))

2. Update components Oracle MySQL Connector/NET, get the package from this link: dev.mysql.com

Best Regards,
Jarvis Tang
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[Alexj1]

Hi v,

             Gateway is installed, I will check for the latest version. But do I need a gateway for cloud connection as well? like I have added a cloud connection directly from my server. Gateway still needed to be implemented? I am looking for a way to directly link the database without any gateway installed on any system. 

[v-xianjtan-msft]

Hi @Alexj1 

If the MySQL database is not hosted in the cloud, a gateway is a must.

Please refer to this link:

https://learn.microsoft.com/en-us/power-query/connectors/mysql-database#connect-to-mysql-database-fr... 

Best Regards,
Jarvis Tang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Alexj1]

Hi V ,

            the connection is online as you can see in the screenshot 

[GilbertQ]

Hi @Alexj1 

I would check to make sure you are running the latest version of the Gateway?

[Alexj1]

Hi Gilbert,

                yes everything is up to date.  The issue is that the connection is online from the server but it's updating the reports I added it to the cloud connection as well