Cannot access app.powerbi.com in any browser

[Anonymous]

It works sometimes and then it changes and I get 

This site can’t be reached

app.powerbi.com unexpectedly closed the connection.

Try:

• Checking the connection
• Checking the proxy and the firewall
• Running Windows Network Diagnostics

ERR_CONNECTION_CLOSED

Tried in Chrome, Edge and IE

Sometimes running these commands and restarting works to fix it

• netsh int ip reset
• netsh winsock reset catalog

other times it does not.

Right now it is not working again.

No problem opening PowerBI desktop and publishing reports.

[prokhorovd]

I faced the same problem.

app.powerbi.com resource does not open in the browser. For this reason, embedded reports do not work in our web client either. This happens on a separate group of user computers. Some computers don't have this problem.
I tried to find the problem with the help of Fiddler, but I got an interesting effect - with Fiddler running, everything starts working and the app.powerbi.com resource opens. The proxy function in Fiddler lets traffic from browsers go through it, and this bypasses the problem.
Please help me solve the problem

[Greg_Deckler]

@Anonymous - I am not seeing any kind of similar issues. You can check service status here:

https://powerbi.microsoft.com/en-us/support/

[Anonymous]

@Greg_Deckler 

no overall issue, rest of the company has no problem accessing it.

[v-zhenbw-msft]

Hi @Anonymous ,

Sorry for that, We cannot reproduce the issue here and also not found an effective solution.
We suggest you to open a ticket here for help if you are a pro user: https://powerbi.microsoft.com/en-us/support/

If the issue is solved, you can also post the solution here for more people to see.

Best regards,

Community Support Team _ zhenbw

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous · Accepted solution]

 @v-zhenbw-msft 

Thanks, I went ahead and opened a support ticket.