Cannot Access Power BI

JostGoerig · ‎12-18-2019

Hi All, I'm getting the below failure message when I try to open Power BI:

Power BI could not read the application metadata. Check the Power BI service status on the support page below and try again later.

Any idea how I can resolve it?

Thank you

v-lid-msft · ‎12-23-2019

Hi @JostGoerig ,

Have you issue be resolved? Could you please provide more details about it If it still not be soleved? Please don't have any Confidential Information or Real data in your reply.

Best regards,

Community Support Team _ Dong Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

v-lid-msft · ‎12-18-2019

Hi @JostGoerig ,

What is the last time you can access Power BI Service successfully? Have others within same network occured the same error? Could you please try to login in to Power BI Service again with the other latest version browser such as IE/Edge?

Best regards,

Community Support Team _ Dong Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

GilbertQ · ‎12-18-2019

Hi there

It would appear that there is an issue when you are connecting to the Power BI Service.

Can you confirm that your internet connection is working as expected?

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