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Earn a 50% discount on the DP-600 certification exam by completing the Fabric 30 Days to Learn It challenge.

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RogerFSilva
Frequent Visitor

Can't log in to my account

I have a personal business account PPE, and since I lost my mobile access, I cannot get into my account.
After the password, it asks for my authenticator number, but as I have no authenticator any longer, I have no other option.
And guess what? I cannot find a way to get any support from Microsoft by email or phone. I am stuck in a "circular reference" of walls that Microsoft created.
I have attached an image of where I am stuck once this is the only admin account.

Do you have any idea how I can get help from Microsoft? Or get the authentication process to go to my email or phone number instead of the unexistent authenticator?

Thank you.Screenshot 2022-08-25 162515.png

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ribisht17
Super User
Super User

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