Can not sign up for Power BI with Microsoft personal account

[AndrewDang]

Hello all;

Please help me with this issue that I have been trying to troubleshoot in the past two weeks or so.  I had signed up for a Microsoft personal account using my work email address by mistake.  When i am trying to sign up for a new Power BI account using the same email address, it detects that i have an account associated with this email address already; hence it redirects me to the sign - in page.  I could sign in to my Microsoft personal account (associated with my work email address) but i could not get to the Work or School account.  I could not sign up for Power BI account because of this. 

I have tried to contact the Power BI Desktop Feedback group but the conversation has not gone anywhere yet.  Please help me if you have tips/tricks to troubleshoot this.

Thanks in advance for your help.

Andrew

[Poojara_D12]

Hi @AndrewDang 

This issue happens because your work email was accidentally registered as a Microsoft personal (MSA) account, which conflicts with your organization’s Work/School (Azure AD) account. When you try to sign up for Power BI, Microsoft detects the email and defaults to the personal account, preventing access to the work tenant.

To fix it, you need to remove or rename the personal account tied to your work email. Go to https://account.live.com/username/manage and add an alternate email, make it primary, and then remove your work email from the personal account. Once the personal account no longer uses that email, you can sign up for Power BI with your work email. If that’s not possible, Microsoft support (Azure/Account) can unlink the personal account.

[ashmartindrums5]

It's stuff like this that makes me think the devs might actually be a bit thick. 
Great programme. I love it, I use it at work. I wanted to use it for a personal project. 

Clearly making the software avaliable was not on the to do list. 

[sunilraskar]

Yes, using the personal account you will not able sign .in the Desktop and use the Power BI portal. 

You will have to create .onmicrosoft.com partner account and use this account to sign in

To create the Microsoft account visit here - https://signup.microsoft.com/Signup?Dap=False&QuoteId=79a957e9-ad59-4d82-b787-a46955934171&ali=1

then you will have a new office 365 mailbox with an email id  xxx@yyyy.onmicrosoft.com.

Use this to signup the free Power BI account. 

[najielkotob]

Hello,

Sorry, is this a safe URL? Seems like a referral link! What are DAP, QuoteId and ali parameters?

[winstonkasaval]

Ok guys, pleas help us out here. This is so frustrating!

It says "we know you", then when I go to the next screen it says invalid user name or password.

When I try reset my password, it doesn't know my ID.

I am also testing this as a the first person in my organisation of 5000+ people. 

Seriously, this is becoming a deal breaker at this stage.

[pvgadvogados]

Hi guys,

Any solution? We are suffering from the same problem.

Absolutely frustating!

[Radmuxt]

Hi guys,

Im facing the same issue here. so frustrating. i want to publish my dashboard and want to view my Dashboard from my phone. please help to resolve this issue.

[Radmuxt]

Hey guys, any solution?? 

[MiguelMartinez]

Hi @AndrewDang,

Not sure if this will work but this is what I have in mind.

1. Unlink your work email account from your Microsoft account replacing it with another or creating an outlook.com adress

2. Try again to sign up for Power BI with that account (it might take a while to replicate)

I'll keep digging on our side anyways to fogire out if there's something else that can be done.

[AndrewDang]

Thanks Miguel;

I have tried that but I could not change my email account.  If I select option to delete my account, the account will be marked to purge but it will not happen until 05/15/2016.  I need this now, though.

Let me know if you have any other suggestions.

Thanks;

Andrew

[Vicky_Song]

Hi Andrew,

Any further information about what kind of issue you get when you're trying to change the email address?

[AndrewDang]

@Vicky_Song

@MiguelMartinez

Vicky and Miguel;

I have created another alias with Outlook.com.  i then changed my sign-in alias with the Microsoft account using my new Outlook alias and deleted my NWNatural email account.  I then tried to signed up for PowerBI again and it still detects that i have another account with this email address. I am however unable to sign in using my andrew.dang@nwnatural.com account.

[AndrewDang]

I have just got off the phone with Microsoft account support at 425-635-2970. The rep could not help me with deleting the account either so I am not sure what is the right path to move forward here.

Please help.

Thanks;

Andrew

[AndrewDang]

I have also tried to sign up to PowerBI with my outlook.com email and PowerBI did not accept that as well. (nice try, Andrew, LOL).

[Didi_NewFlyer]

Having the same issue, did you ever resolve this?

[AndrewDang]

I did not resolve this yet.

@Vicky_Song

@MiguelMartinez

We are wondering if you have any solution on this for us?  I have been waiting for a long time to set up my account (it is not 5 second to sign up any longer for us in this case).

Thanks Vicky and Miguel.

Andrew

[MiguelMartinez]

Thanks again for the details @AndrewDang, will keep researching about this.

[AndrewDang]

Thanks @MiguelMartinez.  Please keep me posted.  I really want to be able to sign up and use the service as soon as possible.  Please let me know if you need any other information from me.

Thanks;

Andrew

[sylwestercz]

Dear All,

How good I have found this thread!

Unfortunately I have exactly same problem as @AndrewDang explained is his original post :

I had signed up for a Microsoft personal account using my work email address by mistake.  When i am trying to sign up for a new Power BI account using the same email address, it detects that i have an account associated with this email address already; hence it redirects me to the sign - in page.  I could sign in to my Microsoft personal account (associated with my work email address) but i could not get to the Work or School account.  I could not sign up for Power BI account because of this. 

@MiguelMartinez and @Vicky_Song , please advice how to fix this as I am (we are) not able to logon to PowerBI at all and are unable to fully experiment with such fantastic BI tool. And I am sure there is more people with same problem.

If you need my work email address I can provide it via PM message.

Thank you in advance.

Kind regards,

Sylwester

[AndrewDang]

@MiguelMartinez; @Vicky_Song

I am wondering if you have any findings for us on this?  We are still waiting for a solution in the past two weeks.  Please help us ASAP.

@Didi_NewFlyer; @sylwestercz;

I have not have any solution yet. I will keep you all posted.