Azure Map Visuals Broken

[hcb]

I work at an organization with multiple workspaces and many Power BI dashboards. Across many of these dashboards we have noticed that Azure Map visuals won't appear today. This appears to be a new problem--we were able to view Azure Maps without any issues as recently as this morning. We did not update the dashboards between then and now.

On powerbi.com the maps try to reload, and then eventually this image shows up instead of the map:

With Power BI Embedded, the maps continuously try to reload, but never get further than showing a legend. 

Has anyone else experienced this issue with Azure Map visuals?

[AstroGermany]

Same here: map visual "ID:azureMap" embedded in a PBI report that is published on Sharepoint stopped working this week without any changes to the report.
It is still working for the same report when access on the PBI Premium workspace or via Teams.

Access is via MS Edge Version 128.0.2739.79 (Offizielles Build) (64-Bit)
Help would be appreciated!

[carston_hernke]

Hi, I am investigating similar issues within my organization. Can you describe the platform and browser version you are seeing issues on?

Our current hypothesis is that an update to Chrome (specifically version 128, released on Aug 14th 2024) for MacOS introduced a bug related to WebGL rendering, which most mapping libraries use. This would also explain why the issue seems to be worsening (as Chrome updates gradually roll out across the organization). Feel free to ping me privately/ on LinkedIn if you want to discuss.

[kfleming]

Issue occuring on Chrome v128, Edge v128, Opera v112, Safari v5.7, and Firefox v130 with Microsoft powerbi-client v2.23.1 library using Javascript for embedding.  Console indicates related to WebGL rendering in all cases.

[Evenius]

I tried to downgrade the powerbi-client to 2.22.3 (last version we were on), it did not help 😞 

[LG]

Hello,

I'm experiencing the same issue with PBI reports embedded in a SharePoint site. The maps initially load for a couple of seconds but then get stuck loading indefinitely. Do you have any updates on this issue or potential solutions?

Thx

[MortWader]

Hi, 

Same issues here. Since Monday evening. Before no issues.

AzureMaps in PowerBI Desktop working normaly, when published to PowerBI web, working 50/50 sometimes loading sometimes getting sad face icon.
But for embedded report in SharePoint, this is not working at all. map is loading all the time with no success. Report can't be used as whole report is lagging while map is "trying" to load.

[kfleming]

Experiencing the same issue.  They load fine in PowerBI Desktop and Service, but fail in embedded reports/dashboards.  Doesn't even just fail; map visuals continue trying to load in an infinite loop.

[sjfw-if]

Experiencing the same issue - saw this intermittently occur a few weeks ago, now it's system wide across all of our embedded reports

[joelt]

We are experiencing the same issue, specifically in embedded. In Power BI Service the map still loads fine.

Hoping Microsoft can provide some resolution soon, because I'd really like to avoid reverting all of our maps to the Bing maps that are going to be deprecated in the near future.

[AlexanderPowBI]

Have you created support tickets for this? Not sure if the support is taking it serious / understanding the issue as nothing is happening and I haven't heard any news since soon 24 hours, and he deemed that the issue is "solved/root cause identified" with the link above (Which im 95% sure is not the answer..)

[Evenius]

We have the same issue in our app. We get a lot of Wanings related to WebGl:
WARNING: Too many active WebGL contexts. Oldest context will be lost.
WebGL: INVALID_OPERATION: bindBuffer: object does not belong to this context
WebGL: INVALID_OPERATION: deleteVertexArray: object does not belong to this context
WebGL: INVALID_OPERATION: deleteVertexArray: object does not belong to this context
WebGL: INVALID_VALUE: bufferSubData: buffer overflow
GL_INVALID_OPERATION: Must have element array buffer bound.

[gruszmen]

I'm experiencing the same issue. 

[fldahl]

I am experiencing the exact same issue.

Bubbles appear briefly in Azure Maps and then disappear, followed by an infinite data loading. This is causing frustration for our users.

Please find the attached video for reference.

This issue occurs in the embedded scenario but not in the Power BI service.

[KarlatUNMF]

We are experiencing the same infinite load of bubbles in an embedded version.

[AlexanderPowBI]

Hello,

We have the same issue in embedded (not in service) and I raised a support ticket to get help. It's affecting our customers and is quite annoying. 

Then support came back to me with link to information that according to me is not relevant. He linked to this: 

""

Overview for Microsoft Azure Maps | Microsoft Learn

Data Registry Service

Data is imperative for maps. Use the Data registry service to access geospatial data, used with spatial operations or image composition, previously uploaded to your Azure Storage. By bringing customer data closer to the Azure Maps service, you reduce latency and increase productivity. For more information, see Data registry in the Azure Maps REST API documentation.

Note: Azure Maps Data Service Retirement

The Azure Maps Data service (both v1 and v2) is now deprecated and will be retired on 9/16/24. To avoid service disruptions, all calls to the Data service will need to be updated to use the Azure Maps Data registry service by 9/16/24. For more information, see How to create data registry.""

I tried to explain to him that this is probably information that has to do with Azure Maps itself, not Azure maps in Power BI. We have no way of controlling where the Power BI Azure Maps gets its data from as far as I know.  He still stood by his answer and I told him that it's not correct, I can't control the API calls and please escalate this to the MS Power BI Azure maps team. 

He told me sure, and a few minutes later gave a messeage that:

"....Dear Alexander, as per our company policy, as we have provided the root cause of the issue, we will be reducing the severity of the service request to B. Rest assured, the issue will still be dealt with the utmost priority......"

Where I again told him he had not given me any solution.. Now I'm just waiting. 

Did you get any other support/information? Or do you possibly get something from that information he gave me? 

[AlexanderPowBI]

Update:

The support has confirmed that they are working to fix this as soon as possible. So it's nothing we can fix and the above is as I presumed not relevant. 

there is one intermediate "workaround" one can do that they gave me. I don't believe it's a good solution, but it might help someone else if you really need some page to work. 
Use:

await report.reload();

when report has rendered. 

observe that this will reload the report but makes the map stable. However you'll have to code it to reload on first render but also whenever a change is made to, for example filters. 

[stefbauer · Accepted solution]

We have a support ticket. They have acknowledged that this is an embed product issue, and a fix will be deployed by EOD on 9/23.

There is no indication as to what the fix is or any detail, but ideally, this gets resolved then. I hope this update helps others understand the timeline.

[stefbauer]

Seems to be working again for us as well.

[joelt]

Just checked one of my reports and looks to be resolved now

[AlexanderPowBI]

Same here 😊