Auditing and Troubleshooting Subscription Emails

[Logun]

Hello,

We have run into a situation where one user is receiving emailed reports from their subscription but another is not. They are subscribed to the same report.

What are some ways we could both audit this and prehaps have a proactive report (anything based on outage notifications or anything?)

All we are able to do currently is to look at our exchange server  Threat  Management Utility to see if there was incoming email.

We cannot use subscriptions for our execs if they are not 100%

[v-yulgu-msft]

Hi @Logun,

Are those users who subscribed to the same report inside the same tenant? Ao they have Power BI pro licenses? Please ensure each user's User Principal Name (UPN) is able to receive emails.

Regards,

Yuliana Gu

[Logun]

Hello @v-yulgu-msft,

Yes they are inside the same tenant. The person was receiving reports prior to this without issue. Then they suddenly stopped. They started receiving them again on the 8th. Checking our O365 threat management utility we can see there was no inbound mail for this person, so we can conclude the issue was not on our end? A same check of a different user who reported no issue did show the in-bound email.

The license is a Pro as bundled with O365 E5. Pro is on by default and it should not be changed within our organisation. If there was an easy way to audit this to see if it was changed for this user I would love to try.