A pop-up request that I enter my email address every time I access service

[Dragon496]

Hello

For the past few weeks, every time I tried to access service, it prompts me to my email address. This only happens with Google Chrome. If I use Microsoft Edge, it loads service directly.

I would prefer not to switch to Microsoft Edge. Owing to a disability I use my PC with speech recognition software, which is better with Google Chrome.

Thanks

[Anonymous · Accepted solution]

Hi @Dragon496 

If you use Chrome for multiple accounts, a profile dedicated to Power BI can reduce sign-in issues.

• In Chrome, click your profile icon in the top-right corner.
• Select Add Profile, log in to your Microsoft account, and use this profile exclusively for Power BI.

 

Best Regards,

Jayleny

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Dragon496]

Hello

Unfortunately, all the suggestions did not work-I am still being prompted for my email address. I actually work in IT, although avoid working with Power BI as much as I can, I tend to concentrate on ETL at the backend (although I can do it, any work that is mouse dependent, is extremely slow doing it with my voice recognition system).

Remember, I am not prompted for my email address, when working on my office PC-the problem is simply with my work's laptop at home.

Thanks

[SaiTejaTalasila]

Hi @Dragon496 ,

You can try whatever @rajendraongole1 mentioned.

You can ask your team to embedded the reports on teams then it will be easy for you to navigate and open the reports directly on teams.

https://learn.microsoft.com/en-us/power-bi/collaborate-share/service-embed-report-microsoft-teams

I hope it will be helpful.

Thanks,

Sai Teja 

[rajendraongole1]

Hi @Dragon496 -  you're experiencing with Google Chrome repeatedly asking for your email when accessing Power BI Service could be due to browser-specific settings or cached data interfering with the login process.

In Chrome, click the three dots menu (⋮) at the top-right corner.
Navigate to Settings > Privacy and Security > Clear browsing data.
Select Cookies and other site data and Cached images and files.
Clear the data, then restart Chrome and try accessing the service again.
2. Disable Auto-Sign-In or Manage Saved Credentials
Sometimes, saved login information conflicts with the sign-in process.

Steps:
Go to Chrome Settings > Autofill > Password Manager.
Check if the email/password combination for Power BI or Microsoft is saved.
Delete the saved credentials for Power BI or re-save them correctly.

If these solutions don’t resolve the issue, consider using an extension like User-Agent Switcher in Chrome to mimic Edge’s behavior. This might bypass the issue temporarily.

Hope this helps.