2 hours refresh timout exceeded - how?

[SwiatLudzieTy]

Hello,

I currently utilize PBI PRO licence. According to MS documentation Scheduled refresh for imported datasets time out after two hours (for PRO licence). In refresh history I saw that one of my refreshes last 2h 38 min - why is that, why refresh wasn't aborted at 2 hour? This 2 hour time-out refers to only some stage of the refresh process? 

Thanks! Kamil

[ibarrau · Accepted solution]

Hi. The refresh process has a limit of 2 hours yes. That doesn't mean that at 2 hours exactly it will break the process and close it. Sometimes process take time to cancell or stop. That can be the extra minutes breaking the process to cancell it. It's not really straight forward, an error can happen and it can take a while to resolve it making the process take more than 2 hours before showing the exception. The timeout will happen when everything is perfect while refreshing and the time limit is there. However if the process is overloaded or performance is on the top of the roof it can take more minutes and show the last exception error that was trying to kill or cancell.

I hope that make sense.

[SwiatLudzieTy]

@ibarrau that totally make sense, good to read that detailed explanation. Thank you 🙂