Usage Metrics Not Capturing Views for Reports Linked via Workspace ID and Report ID

[Ajit48u04f04u]

Hi ,

I’ve encountered an issue with the Power BI “View Usage Metrics Report” feature.

Using this option, I have created multiple usage log reports to track dashboard views. All dashboards are published in a web portal, but they are connected in two different ways:

• Some dashboards are linked through direct report links, and

• Some dashboards are embedded using workspace ID and report ID.

The issue is that when users open dashboards linked via direct links, their views are successfully captured in the usage metrics report. However, for dashboards that are accessed through links using workspace ID and report ID, the views are not being captured in the log report.

We prefer not to change the existing portal links, so I’m looking for guidance or a workaround to ensure that usage for these dashboards (connected via workspace and report IDs) is also tracked correctly in the usage metrics report.

Could you please suggest how we can capture these views without modifying the portal link structure?

Thanks in advance for your help.

Best regards,
Ajit

[v-prasare]

We are following up once again regarding your query. Could you please confirm if you have raised ideas with Microsoft? If not please raise idea and upvote it. Should you need further assistance in the future, we encourage you to reach out via the Microsoft Fabric Community Forum and create a new thread. We’ll be happy to help.

[Gelareh_Holbroo]

Have you tried API calls? 
CodeByGelareh/powerbi-governance-suite: A collection of tools, scripts, and best practices for Power...

[v-prasare]

Hi @Ajit48u04f04u ,Power BI’s Usage Metrics Report only logs activity for reports accessed via  direct report/dashboard links or through Power BI apps.

When reports are embedded, viewing activity is considered external embedding and is not tracked by the standard usage metrics feature. this is a limitation of Power BI. According to Microsoft’s documentation, the built-in Usage Metrics Report does not capture views for dashboards or reports when they are embedded using the “app-owns-data” or “user-owns-data” flows  or via the “Publish to web” option.

https://learn.microsoft.com/en-us/power-bi/collaborate-share/service-usage-metrics

simlar community resolved thread: https://community.fabric.microsoft.com/t5/Developer/Capturing-Usage-Metrics-from-external-Customers-...

I’d encourage you to submit your detailed feedback and ideas via Microsoft's official feedback channels, such as the Microsoft Fabric Ideas.

Feedback submitted here is often reviewed by the product teams and can lead to meaningful improvement. since clearer guidance would definitely help capacity administrators interpret these metrics more confidently. This helps the product group prioritize improvements, and the more customers that raise this, the faster it gets addressed.

Thanks

Prashanth

[v-prasare]

Hi @Ajit48u04f04u,

Could you please respond to our super user probing questions for further support on your issue.

@lbendlin, thanks for your prompt response

Thanks,

Prashanth

MS fabric community support

[lbendlin]

What is your license structure? Are you on PPU or on Premium/Fabric?