Forum Discussion
Personal Gateway issue
Hello All,
we were updating the server and after the update, we are having issue with the personal gateaway
Any insights?
Hi Ad_Khattak,
You should not run both on the same server, that will result in errors. As lbendlin said, the personal gateway is intended to run locally on your computer, where the standard gateway is intended to run on a server.
I see no reason for the personal gateway to be installed on a server, and no reason to use a personal gateway if a standard gateway is configured.
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Hi lilianarondon
We wanted to follow up to check if you’ve had an opportunity to review the previous responses. If you require further assistance, please don’t hesitate to let us know.
16 Replies
Hi Ad_Khattak,
THe personal gateway only works for the user that installed it, it doesn't work for other users:
Use a Personal Gateway in Power BI - Power BI | Microsoft Learnwhether this worked before or not, it is not the intended use case for the personal gateway.
You can try opening a ticket to Microsoft, but likely you will get a response that this is not a supported use case.
If you found this helpful, consider giving some Kudos. If I answered your question or solved your problem, mark this post as the solution.
Hi lilianarondon
Have you had a chance to look through the responses shared earlier? If anything is still unclear, we’ll be happy to provide additional support.
Hello Everyone. Thank you all for the help. We raised a ticket with MS, and as per MS, there is an issue with Nov version of the update. We installed the September version and It is working fine now. Both the gateways are up.
lilianarondon The first thing that comes to mind is some kind of firewall issue. Do you know which version you upgraded from? Also, you can go to the Diagnostics tab and turn on detailed logging as well as perform connectivity tests. Troubleshoot the on-premises data gateway | Microsoft Learn
Reapply the proxy settings in all four files that need it.
Hello,
We have installed the personal gateway but now the standard gateway is not installing. It stucks at the end and then the installation is cancelled aftersome time. We tried to install it as an admin account.
You should not run both. Personal Gateway is supposed to run on your PC (as an app), Enterprise gateway should run on a VM that is up 24x7, and it runs there as a service.
lbendlin , Thanks for your prompt response. It was working fine before the latest windows update. We were using the standard and personal gateway on one server. We are trying to do the clean install but still not working.
Hello Everyone. Thank you all for the help. We raised a ticket with MS, and as per MS, there is an issue with Nov version of the update. We installed the September version and It is working fine now. Both the gateways are up.
We are getting an error "The on-premises data gateway installation has failed". Error 1920.
Hello Everyone. Thank you all for the help. We raised a ticket with MS, and as per MS, there is an issue with Nov version of the update. We installed the September version and It is working fine now. Both the gateways are up.
We still have the issue, we can't have both gateaway active in the server. We used to have both active before the microsfot upgrade.
Thanks for the update. To understand why both gateways can’t run together after the recent upgrade, could you please confirm:
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Are both gateways Standard, or is one Personal?
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Any specific error message when starting both?
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Are both gateways installed on the same server?
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Are both gateways updated to the latest version?
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Did this issue start immediately after the upgrade?
Hi lilianarondon
We wanted to follow up to check if you’ve had an opportunity to review the previous responses. If you require further assistance, please don’t hesitate to let us know.
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