Failed to update data source credentials: Unable to find the requested .Net Framework Data Provider.

[Thaa20]

I need help with this error.

I contacted Microsoft Support, and they advised me to update my on-premise gateway (personal mode) that is on the virtual machine(VM). After updating it, all my reports started failing to refresh, showing a timeout error.

Following their instructions, I logged into the gateway (personal mode) on my local PC. However, now the error has changed to:

"Failed to update data source credentials: Unable to find the requested .NET Framework Data Provider. It may not be installed."

I have already installed the .NET Framework at my local pc and added <DbProviderFactories> in machine.config within the Framework folder, but the issue still persists.

Now, I want to switch the gateway (personal mode) back to the VM as the primary, but I can’t see the VM’s server name or device name. Instead, my local PC is listed as the primary, even though the VM server is already logged into the gateway.

Thank you.

[Thaa20 · Accepted solution]

Thank you, this issue has been resolved already. 

[lbendlin]

Personal Gateways have no concept of a cluster. They are always only running as an application (not a service) on a single machine.

[Thaa20]

Hi Ibendlin,

Thank you for your reply.

After logging into the on-premise gateway (Personal mode) on my PC, I was prompted with an option to take over the gateway, and I was advised to proceed by the support. After that, we attempted to log in to the data source, but it kept showing the following error:

"Failed to update data source credentials: Unable to find the requested .NET Framework Data Provider."

Thank you.