Custom Visuals and Edge

[pbijack93]

Hi All this has probably been covered so please direct me if so.

We use PBIRS and have 2 egde browsers the same settings and version , however I can see custom visuals along with loads of users on a particular report. One particular user cannot - they seem to want to load then are just blank.

Literally only 1 user on a laptop. 

Any ideas or help with this? Many thanks

[pbijack93]

Hi thanks for replying,

Cleared cashe and gone into inprivate mode. still doesnt work. its only one users laptop. which is so strange, thinking a re install of edge may help. 

Ill let you know 

[v-echaithra]

Hi @pbijack93 ,

Also check the computer that has Power BI Desktop for Power BI Report Server is connected to the internet.
and the network device for the computer that has Power BI Desktop for Power BI Report Server allowsa access to pbivisuals.powerbi.com.

Thanks and Regards
Chaithra 

[v-echaithra · Accepted solution]

Hi @pbijack93 ,

Clear the cache and test in InPrivate mode and also check PBIRS version compatibility and network restrictions.
You can find more troubleshooting details here: Troubleshoot custom visuals in Power BI Desktop for Power BI Report Server - Power BI | Microsoft Le...

 ,also try to rename the "Edge" folder on your local computer, within your %userprofile%\AppData\Local\Microsoft

If this post helps, please give us Kudos and consider marking it Accept as solution to assist other members in finding it more easily.

Regards,
Chaithra

[pbijack93]

Changing the name worked!! Thank you