Password question

[rinneii]

Hello!

I'm new to this forum, forgive me if this in the wrong spot. I work at an IT help desk, and we got an email from a user stating the following:

I recently updated my login password. Upon logging into PowerBI, I mistakenly said yes when PowerBI asked me if I want to enter my password every time I log in (as opposed to saving). Normally, I click no, and this allows me to enter PowerBI with no future password necessities. How do I change this setting so I don’t have to provide a password every time I log in?

I don't use Power BI myself, so I'm not sure of what to suggest. Our Power BI admin at the office didn't have any ideas either. The only thing I could think of would be to reset his password again, then check the box, but I'm not sure if that would work. Any help would be appreciated - thanks!

[BA_Pete]

Hi @rinneii ,

I'm assuming your user is talking about accessing the Power BI Service portal on the web, in which case clearing the browser history/cache should do it.

Pete

[rinneii]

Hi Pete!

Thanks for the suggestion. He tried that and is still being prompted to sign in each time.

[BA_Pete]

Ok. When they're signed in to the PBI Service, click on their face/initials at the top right of the screen. From the dropdown, choose Sign Out.

Close browser and re-open (may not be entirely necessary).

Navigate back to the Power BI Service portal and it should prompt the full sign-in process again, including MFA etc.

Pete