[On-premises gateway] Migration doesn't show the correct cluster.

[RubenJonkers]

Hi all,

I am trying to migrate my on-premises gateway from one server to another. I want to do this using the migration option. However, after login I can't see the right cluster, only a cluster I made before on the new server as a test. 

The problem is, I don't want to change all my reports to use the new cluster, that'll be too much work at this point. Is there a way to make the old cluster show up on the new server?

I am using the latest gatway version(June 2018) and I am logged in with the account that manages the old cluster.

If you need more information I am happy to provide. 

Thanks,

Ruben

[v-yuezhe-msft]

@RubenJonkers,

I am unable to reproduce your issue. When you sign in the old gateway, do you see correct configured gateway? In my scenario, when I sign in new gateway using same account which is used in old gateway, and enter recovery key, the gateway is migrated successfully.



Regards,
Lydia

[RubenJonkers]

Hi Lydia,

You gave me an idea. I might have been using the wrong login address but then the problem could be that the original address does not exist anymore. I will try this and get back to you.

Regards,

Ruben

[RubenJonkers]

The issue seems to be that you can only migrate the gateway using the account that originally created it. This account is not available anymore, sadly. 

We decided to create a new gateway and we'll have to change the reports. 

This time we're creating the gateway under a generic email address that wouldn't need to be deleted. 

@v-yuezhe-msft Thanks for the help!

[v-yuezhe-msft · Accepted solution]

@RubenJonkers,

Yes. We can only migrate the gateway using the account that originally created it.

Regards,
Lydia