Forum Discussion
[On-premises gateway] Migration doesn't show the correct cluster.
RubenJonkers,
Yes. We can only migrate the gateway using the account that originally created it.
Regards,
Lydia
RubenJonkers,
I am unable to reproduce your issue. When you sign in the old gateway, do you see correct configured gateway? In my scenario, when I sign in new gateway using same account which is used in old gateway, and enter recovery key, the gateway is migrated successfully.
Regards,
Lydia
Hi Lydia,
You gave me an idea. I might have been using the wrong login address but then the problem could be that the original address does not exist anymore. I will try this and get back to you.
Regards,
Ruben
The issue seems to be that you can only migrate the gateway using the account that originally created it. This account is not available anymore, sadly.
We decided to create a new gateway and we'll have to change the reports.
This time we're creating the gateway under a generic email address that wouldn't need to be deleted.
Anonymous Thanks for the help!
RubenJonkers,
Yes. We can only migrate the gateway using the account that originally created it.
Regards,
Lydia- runecfoyn
Advocate I
What about taking ownership of a gateway, which is listed as one of the options? I find that this is not possible if the population of the cluster dropdown depends on prior ownership !? Moreover, this part of the gateway universe seems to be undocumented (and possibly unsupported) !?
