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jmiridium
Helper IV
Helper IV

More Refresh Errors

Having multiple refresh errors. Need this addressed immediately:

 

Refresh failed because this dataset requires a gateway. Please select a gateway from dataset settings.
Please try again later or contact support. If you contact support, please provide these details.

 

Activity IDe5a948ff-2e26-45b5-a483-09d0c75f2ec2
Request IDc1fe4f97-52a8-a768-eaaa-e0bb3afa858b
Correlation IDbd497c5a-bc71-72f1-f761-d725c5e6d232
TimeMon Jun 12 2017 13:06:00 GMT-0700 (US Mountain Standard Time)
Version13.0.1700.2465

 

 

A second refresh caused this error:

 

Refresh failed because this dataset requires a gateway. Please select a gateway from dataset settings.
Please try again later or contact support. If you contact support, please provide these details.

 

Activity IDe5a948ff-2e26-45b5-a483-09d0c75f2ec2
Request IDc1fe4f97-52a8-a768-eaaa-e0bb3afa858b
Correlation IDbd497c5a-bc71-72f1-f761-d725c5e6d232
TimeMon Jun 12 2017 13:06:00 GMT-0700 (US Mountain Standard Time)
Version13.0.1700.2465

 

 

Need this working reliably

1 ACCEPTED SOLUTION
Anonymous
Not applicable

As mentioned in your error, you don't have a gateway configured that matches 100% of the data sources in the file you want to refresh.  You can check this when you click on the ... menu next to your data set and select "Schedule Refresh".  There is a section there called "Gateway Connection".

View solution in original post

2 REPLIES 2
Anonymous
Not applicable

As mentioned in your error, you don't have a gateway configured that matches 100% of the data sources in the file you want to refresh.  You can check this when you click on the ... menu next to your data set and select "Schedule Refresh".  There is a section there called "Gateway Connection".

This is not a solution. I don't know why it was marked as such

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