Forum Discussion

prijais's avatar
prijais
Microsoft Employee
1 year ago

Livechattranscript SF object is not available in object list fetched via powerapps connector

Hi folks, we are working on creating conversation summary using the transcript which is stored in the Livechat transcript object in salesforce. 
I am able to see the dats being fetched using the developer console of salesforce by executing SOQL query as below:
Select Id, Body from LiveChatTranscript

But when I trying to call this using connectors(using rest API) I am getting below error:
Select Id, Body From LiveChatTranscript
^
ERROR at Row:1:Column:22
sObject type 'LiveChatTranscript' is not supported. If you are attempting to use a custom object, be sure to append the '__c' after the entity name. Please reference your WSDL or the describe call for the appropriate names.
clientRequestId: XXXXXXXXXXXXXXXXXXf

 

If its related to somepermission can someone help with correct steps to set this permission so that connectors can call this object? FYI user is having System administrator role.

Need Help

3 Replies

  • prijais's avatar
    prijais
    Microsoft Employee
    1 year ago

    Hi folks, we are working on creating conversation summary using the transcript which is stored in the Livechat transcript object in salesforce. 
    I am able to see the dats being fetched using the developer console of salesforce by executing SOQL query as below:
    Select Id, Body from LiveChatTranscript

    But when I trying to call this using connectors(using rest API) I am getting below error:
    Select Id, Body From LiveChatTranscript
    ^
    ERROR at Row:1:Column:22
    sObject type 'LiveChatTranscript' is not supported. If you are attempting to use a custom object, be sure to append the '__c' after the entity name. Please reference your WSDL or the describe call for the appropriate names.
    clientRequestId: XXXXXXXXXXXXXXXXXXf

     

    If its related to somepermission can someone help with correct steps to set this permission so that connectors can call this object? FYI user is having System administrator role.

    • lbendlin's avatar
      lbendlin
      Super User
      1 year ago

      Talk to your SFDC admin.  Your connector user does not have access to that field in Salesforce.com.

    • Anonymous's avatar
      Anonymous
      Not applicable
      1 year ago

      Hi prijais ,

      Did the above suggestions help with your scenario? if that is the case, you can consider Kudo or Accept the helpful suggestions to help others who faced similar requirements.

      If these also don't help, please share more detailed information and description to help us clarify your scenario to test.

      How to Get Your Question Answered Quickly 

      Regards,

      Xiaoxin Sheng