Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

Score big with last-minute savings on the final tickets to FabCon Vienna. Secure your discount

Reply
prijais
Microsoft Employee
Microsoft Employee

Livechattranscript SF object is not available in object list fetched via powerapps connector

Hi folks, we are working on creating conversation summary using the transcript which is stored in the Livechat transcript object in salesforce. 
I am able to see the dats being fetched using the developer console of salesforce by executing SOQL query as below:
Select Id, Body from LiveChatTranscript

But when I trying to call this using connectors(using rest API) I am getting below error:
Select Id, Body From LiveChatTranscript
^
ERROR at Row:1:Column:22
sObject type 'LiveChatTranscript' is not supported. If you are attempting to use a custom object, be sure to append the '__c' after the entity name. Please reference your WSDL or the describe call for the appropriate names.
clientRequestId: XXXXXXXXXXXXXXXXXXf

 

If its related to somepermission can someone help with correct steps to set this permission so that connectors can call this object? FYI user is having System administrator role.

3 REPLIES 3
prijais
Microsoft Employee
Microsoft Employee

Hi folks, we are working on creating conversation summary using the transcript which is stored in the Livechat transcript object in salesforce. 
I am able to see the dats being fetched using the developer console of salesforce by executing SOQL query as below:
Select Id, Body from LiveChatTranscript

But when I trying to call this using connectors(using rest API) I am getting below error:
Select Id, Body From LiveChatTranscript
^
ERROR at Row:1:Column:22
sObject type 'LiveChatTranscript' is not supported. If you are attempting to use a custom object, be sure to append the '__c' after the entity name. Please reference your WSDL or the describe call for the appropriate names.
clientRequestId: XXXXXXXXXXXXXXXXXXf

 

If its related to somepermission can someone help with correct steps to set this permission so that connectors can call this object? FYI user is having System administrator role.

Anonymous
Not applicable

Hi @prijais ,

Did the above suggestions help with your scenario? if that is the case, you can consider Kudo or Accept the helpful suggestions to help others who faced similar requirements.

If these also don't help, please share more detailed information and description to help us clarify your scenario to test.

How to Get Your Question Answered Quickly 

Regards,

Xiaoxin Sheng

Talk to your SFDC admin.  Your connector user does not have access to that field in Salesforce.com.

Helpful resources

Announcements
August Power BI Update Carousel

Power BI Monthly Update - August 2025

Check out the August 2025 Power BI update to learn about new features.

August 2025 community update carousel

Fabric Community Update - August 2025

Find out what's new and trending in the Fabric community.

Top Solution Authors