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jmiridium
Helper IV
Helper IV

Gateway Failure

‎09-06-2017 12:41 PM

Getting this whenever I start the personal gateway:

 

The remote server returned an error: (400) Bad Request.
 Request ID: 04cd5c39-969c-4bca-b6a1-4e2c7395911d
 UTC Timestamp: 9/6/2017 19:39:25
 Cluster: wabi-west-us-redirect.analysis.windows.net

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v-qiuyu-msft
Community Support
Community Support

‎09-07-2017 08:00 PM

Hi @jmiridium,

 

Do you encounter the issue with personal gateway new version On-premises data gateway (personal mode) or old version Power BI Gateway - Personal? The old version is retired and stop working after July 31, 2017. Please try to update the personal gateway to the latest version then start again. For more information, see: Power BI Gateway - Personal. 

 

Best Regards,
Qiuyun Yu 

 

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Message 3 of 7
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jmiridium
Helper IV
Helper IV
In response to v-qiuyu-msft

‎09-08-2017 08:36 AM

Both gateways are on the latest version. Still having failures

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Anonymous
Not applicable
In response to jmiridium

‎09-08-2017 09:00 AM

@jmiridium Is there anything of interest in the log files?

Message 5 of 7
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jmiridium
Helper IV
Helper IV
In response to Anonymous

‎09-08-2017 09:08 AM

Tried uploading a screenshot. Can't upload. Upload feature down. The gist of it is there are no logs available

Message 6 of 7
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Anonymous
Not applicable
In response to jmiridium

‎09-08-2017 10:04 AM

@jmiridium Maybe give Fiddler a shot and see what is being sent?

Message 7 of 7
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Anonymous
Not applicable

‎09-07-2017 08:30 AM

@jmiridium Take a look at the troubleshooting guide, I'm pretty sure all the same requirements are for both gateways. If nothing else, use the log file locations found at the bottom to look at the log files to determine if you can find a more specific error message.

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