Error Message with installing Click dimensions

[digeshtailor]

Hello

I'm trying to connect Click Dimensions to Power Bi. However, I am recieving this message each time:

Would appreciate your assistance.

Thanks,

----------------

We couldn't install ClickDimensions

There was an error when processing the data in the dataset.
Please try again later or contact support. If you contact support, please provide these details.

MessageOData: Request failed: The remote server returned an error: (500) Internal Server Error. (An error has occurred.) Table: Visitor.

Activity ID23ea2b53-e569-4384-8865-aa9aeda3948a

Correlation ID5441b4b2-a022-4b67-08b5-3b3a95f430c6

Request ID0f49bac7-5472-9d0b-ea3b-94445480c40a

Status code400

TimeThu May 10 2018 13:11:31 GMT+0100 (GMT Summer Time)

Version13.0.5172.224

Cluster URIhttps://wabi-north-europe-redirect.analysis.windows.net

-----------

[v-yuezhe-msft]

@digeshtailor,

The above errors indicate that there are some issues with Visit and Visitor tables, have you checked the two tables in the data source? Also please check that if you can connect to Click dimensions in Power BI Desktop following the instructions in the blog below.

https://support.clickdimensions.com/hc/en-us/articles/115001162553-Power-BI-Content-Pack

Regards,
Lydia

[digeshtailor]

Hi Lydia,

Thanks for your reply.

Unfortunately, I can't seem to proceed any further than the 'Data Center' stage, i have enter 'EU,' the app loads then i get he error.

Thanks,

Digesh

[v-yuezhe-msft]

@digeshtailor,

What error message do you get in Power BI Desktop? Do you download this PBIX file: http://files-eu.clickdimensions.com/powerbi/ClickDimensions.pbix?



Regards,
Lydia

[digeshtailor]

Hi Lydia,

Thanks for getting back to me. I've tried downloading the PBIX File, unfortunately nothing is loading up. 

I have also tried using Power BI online to load up Click Dimensions, again i'm recieving the error below:

Any help would be much appreciated.

Thanks,

Digesh

[v-yuezhe-msft]

@digeshtailor，

“I've tried downloading the PBIX File, unfortunately nothing is loading up. ”

Do you successfully download the PBIX file? Do you edit credential as shown in the above blog?

Regards,
Lydia

[digeshtailor]

Hello,

I am trying to connect Click Dimensions to Power BI. However I keep encountering the error below.

Could anyone assist?

 -------------

We couldn't install ClickDimensions

There was an error when processing the data in the dataset.
Please try again later or contact support. If you contact support, please provide these details.

MessageThe command has been canceled. Table: Visit.

Activity ID1ddc8587-c50d-4ec2-a51a-a2bc336a6011

Correlation IDb36dd2b4-3197-7cfb-f42a-741963aed6f6

Request ID910e27dc-88d8-7b60-ad2b-5425748747ce

Status code400

TimeThu May 10 2018 12:50:12 GMT+0100 (GMT Summer Time)

Version13.0.5172.224

Cluster URI https://wabi-north-europe-redirect.analysis.windows.net

---------------

Many thanks

Digesh