Erratic behaviour of Data Gateway ( Personal Mode)

[Anonymous]

I am seeing an erratic behaviour of the data gateway personal mode installed version July 2017.

We do not turn off the server at any point in time, still we have errors saying Personal gateway is offline.

FOr few days it works perfectly then gives error for 2 days and gets back to normalcy.

Details	Type	Start	End	Status	Message
Show	Scheduled	‎22‎/‎08‎/‎2017‎ ‎10‎:‎32‎:‎05‎ ‎AM	‎22‎/‎08‎/‎2017‎ ‎10‎:‎32‎:‎06‎ ‎AM	Failed	Your data gateway (personal mode) is offline or couldn't be reached.
Show	Scheduled	‎21‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎04‎ ‎AM	‎21‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎06‎ ‎AM	Failed	Your data gateway (personal mode) is offline or couldn't be reached.
Show	Scheduled	‎20‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎05‎ ‎AM	‎20‎/‎08‎/‎2017‎ ‎10‎:‎36‎:‎34‎ ‎AM	Failed	There was an error in the data gateway.
Show	Scheduled	‎19‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎05‎ ‎AM	‎19‎/‎08‎/‎2017‎ ‎10‎:‎40‎:‎07‎ ‎AM	Failed	There was an error in the data gateway.
Show	Scheduled	‎18‎/‎08‎/‎2017‎ ‎10‎:‎46‎:‎48‎ ‎AM	‎18‎/‎08‎/‎2017‎ ‎10‎:‎54‎:‎28‎ ‎AM	Completed
Show	Scheduled	‎17‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎07‎ ‎AM	‎17‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎08‎ ‎AM	Failed	Your data gateway (personal mode) is offline or couldn't be reached.
Show	Scheduled	‎16‎/‎08‎/‎2017‎ ‎10‎:‎30‎:‎04‎ ‎AM	‎16‎/‎08‎/‎2017‎ ‎10‎:‎34‎:‎47‎ ‎AM	Completed
Show	Scheduled	‎15‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎04‎ ‎AM	‎15‎/‎08‎/‎2017‎ ‎10‎:‎35‎:‎37‎ ‎AM	Completed
Show	Scheduled	‎14‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎08‎ ‎AM	‎14‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎10‎ ‎AM	Failed	Your data gateway (personal mode) is offline or couldn't be reached.
Show	Scheduled	‎13‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎10‎ ‎AM	‎13‎/‎08‎/‎2017‎ ‎10‎:‎37‎:‎12‎ ‎AM	Completed
Show	Scheduled	‎12‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎04‎ ‎AM	‎12‎/‎08‎/‎2017‎ ‎10‎:‎36‎:‎22‎ ‎AM	Failed	The gateway is either offline or could not be reached.
Show	Scheduled	‎11‎/‎08‎/‎2017‎ ‎10‎:‎30‎:‎02‎ ‎AM	‎11‎/‎08‎/‎2017‎ ‎10‎:‎34‎:‎40‎ ‎AM	Completed
Show	Scheduled	‎10‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎04‎ ‎AM	‎10‎/‎08‎/‎2017‎ ‎10‎:‎39‎:‎22‎ ‎AM	Completed
Show	Scheduled	‎09‎/‎08‎/‎2017‎ ‎10‎:‎30‎:‎06‎ ‎AM	‎09‎/‎08‎/‎2017‎ ‎10‎:‎36‎:‎05‎ ‎AM	Completed
Show	Scheduled	‎08‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎03‎ ‎AM	‎08‎/‎08‎/‎2017‎ ‎10‎:‎38‎:‎39‎ ‎AM	Completed
Show	Scheduled	‎07‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎05‎ ‎AM	‎07‎/‎08‎/‎2017‎ ‎10‎:‎38‎:‎07‎ ‎AM	Completed
Show	Scheduled	‎06‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎04‎ ‎AM	‎06‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎05‎ ‎AM	Failed	Your data gateway (personal mode) is offline or couldn't be reached.
Show	Scheduled	‎05‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎04‎ ‎AM	‎05‎/‎08‎/‎2017‎ ‎10‎:‎36‎:‎46‎ ‎AM	Completed
Show	Scheduled	‎04‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎08‎ ‎AM	‎04‎/‎08‎/‎2017‎ ‎10‎:‎40‎:‎35‎ ‎AM	Completed
Show	Scheduled	‎03‎/‎08‎/‎2017‎ ‎10‎:‎30‎:‎09‎ ‎AM	‎03‎/‎08‎/‎2017‎ ‎10‎:‎30‎:‎10‎ ‎AM	Failed	Your data gateway (personal mode) is offline or couldn't be reached.

Need help to resolve the issue at the clients place.

Cheers

CheenuSing

[Anonymous]

Hi All,

I go this error today

There was an error in the data gateway.  Details as under

Cluster URI:	WABI-SOUTH-EAST-ASIA-redirect.analysis.windows.net
Activity ID:	57429bb0-a92a-4c95-a36a-04bff16ab022
Request ID:	dfa1dd43-073b-6f48-b20a-6df99b5e03d3
Time:	2017-08-23 03:28:54Z

Any help will be appreciated.

Cheers

CheenuSing

[Anonymous]

Have you tried updating the gateway to the latest version?  I know there have been quite a few changes in the August Update.

[Anonymous]

Hi

I am using the version which was announced as change to ON-Premises Gateway(personal) before 31 jul 2017.

I will have to go to clients place to check the version in use. I will check and if required update to the august update and monitor.

Thanks for the input. Any other thing I should check please let me know.

Cheers

CheenuSing

[Anonymous]

If its at a client site, it might be worth while checking the infrastructure too.  The server might be up and running, but if the internet goes down for any reason this could be your issue.  Also consider if there are other bandwidth clogging activities sheduled at the same time which could be enough to slow the connection to a timeout.