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AngeloA
New Member

Cannot access support

‎04-23-2020 06:57 AM

I am trying to reach support through the Power Platford admin pages, but I get the message:

 

Your account does not have permissions to create support requests for this service. Try selecting another support plan

 

I have a power bi pro account, what license do I need to access support?

 

TIA

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Greg_Deckler
Community Champion
Community Champion

‎04-23-2020 08:20 AM

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".



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Message 2 of 7
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6 REPLIES 6
xli629b
Helper II
Helper II

‎09-21-2021 11:26 AM

In my case, I needed to ask my Azure administrator to assign me the "Support Request Contributor" role, and then I was able to submit a ticket via the Power BI Support -> Power BI Pro -> Get Support button.

Message 7 of 7
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xli629b
Helper II
Helper II

‎09-20-2021 10:38 AM

This also doesn't work for me even though I have a Pro account.

I get "Your account does not have permissions to create support requests for this service. Try selecting another support plan."

Message 6 of 7
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v-frfei-msft
Community Support
Community Support

‎04-24-2020 01:17 AM

Hi @AngeloA ,

 

https://powerbi.microsoft.com/en-us/support/

Support Ticket.gif

Community Support Team _ Frank
If this post helps, then please consider Accept it as the solution to help the others find it more quickly.
Message 4 of 7
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lcasey
Post Prodigy
Post Prodigy
In response to v-frfei-msft

‎09-20-2021 10:41 AM

Doesnt work.   I am unable to get Power BI suppoprt at all!

 

1.png

Message 5 of 7
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Greg_Deckler
Community Champion
Community Champion

‎04-23-2020 08:20 AM

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".



Follow on LinkedIn
@ me in replies or I'll lose your thread!!!
Instead of a Kudo, please vote for this idea
Become an expert!: Enterprise DNA
External Tools: MSHGQM
YouTube Channel!: Microsoft Hates Greg
Latest book!: DAX For Humans

DAX is easy, CALCULATE makes DAX hard...
Message 2 of 7
11,591 Views
lcasey
Post Prodigy
Post Prodigy
In response to Greg_Deckler

‎09-20-2021 10:14 AM

This doesnt work!!!!!   I have P{ower BI pro licenses in our organization of 100+ people and I cant get support!

 

Your account does not have permissions to create support requests for this service. 

Message 3 of 7
11,231 Views

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