Forum Discussion

Kbersani's avatar
Kbersani
Advocate I
10 years ago
Solved

iOS Alerts not working

We are trying to get the Alerts feature to work on iPhone 6 and 6 plus but they are not triggering. I have setup a number of Alerts and refreshed the data to trigger however both the push notificaito...
Need Help
  • hilay's avatar
    hilay
    10 years ago

    Hi Tim,

     

    Currently the data driven notifications are supported while app is either closed or in the background (same for app badge). However, upon refresh, the alerts section should contain the new incident records.

     

    However, these days we're working on in-app notification support, which allows any type of notification (either data-driven or metadata related) to pop up even when app in foreground.

     

    Please let me know if the above answers your concerns.

     

    Thanks, Hila

Kbersani's avatar
Kbersani
Advocate I
10 years ago

Hi Hila,

 

I will email support, however we tested your request with no luck. The current tile vallue is 4,454, we disabled the 'Above' rule and set a 'below' rule to 8,000, refreshed the data through PBI.com and waited an hour with no aleart being tirggered on three iOS phones we tested.

Dana's avatar
Dana
Microsoft Employee
10 years ago

Hi,

 

Can you please check if on the Alerts area on your app you can see a record indicate that the alert was triggered ?

 

Can you please send us a screenshots of your Alrets area to [email protected] (instead of the email account we sent you beofre)?

 

Thank you,

Dana.

  • Kbersani's avatar
    Kbersani
    Advocate I
    10 years ago

    Hi Dana,

     

    I just sent the request screenshots to the new eamil address. Also I have confirmed that both phones did not have any information besides "no alearts at this time" within the Alearts area of the app.

     

    Thank you,

    Ken

    • Dana's avatar
      Dana
      Microsoft Employee
      10 years ago

      Hi Ken,

       

      Thank you, we received the email with the images.

       

      Can you please set the rule again, close the app and then open it again. Can you please let us know if now you can see the Alert rule on the Alerts area?

       

      Thank you,

      Dana.

      • timrodman's avatar
        timrodman
        Helper I
        10 years ago

        I am also having this same issue. The badge icon is not being triggered in addition to the alerts not appearing in the Alerts area within the Power BI app on my iPhone.

         

        I'm using the Power BI iPhone app version 6.1 and iOS 9.2.1.