Forum Discussion

Kbersani's avatar
Kbersani
Advocate I
11 years ago
Solved

iOS Alerts not working

We are trying to get the Alerts feature to work on iPhone 6 and 6 plus but they are not triggering. I have setup a number of Alerts and refreshed the data to trigger however both the push notificaito...
Need Help
  • hilay's avatar
    hilay
    10 years ago

    Hi Tim,

     

    Currently the data driven notifications are supported while app is either closed or in the background (same for app badge). However, upon refresh, the alerts section should contain the new incident records.

     

    However, these days we're working on in-app notification support, which allows any type of notification (either data-driven or metadata related) to pop up even when app in foreground.

     

    Please let me know if the above answers your concerns.

     

    Thanks, Hila

Kbersani's avatar
Kbersani
Advocate I
10 years ago

Hi Hila,

 

I will email support, however we tested your request with no luck. The current tile vallue is 4,454, we disabled the 'Above' rule and set a 'below' rule to 8,000, refreshed the data through PBI.com and waited an hour with no aleart being tirggered on three iOS phones we tested.

Dana's avatar
Dana
Microsoft Employee
10 years ago

Hi,

 

Can you please check if on the Alerts area on your app you can see a record indicate that the alert was triggered ?

 

Can you please send us a screenshots of your Alrets area to [email protected] (instead of the email account we sent you beofre)?

 

Thank you,

Dana.