Forum Discussion

Kbersani's avatar
Kbersani
Advocate I
11 years ago
Solved

iOS Alerts not working

We are trying to get the Alerts feature to work on iPhone 6 and 6 plus but they are not triggering. I have setup a number of Alerts and refreshed the data to trigger however both the push notificaito...
Need Help
  • hilay's avatar
    hilay
    10 years ago

    Hi Tim,

     

    Currently the data driven notifications are supported while app is either closed or in the background (same for app badge). However, upon refresh, the alerts section should contain the new incident records.

     

    However, these days we're working on in-app notification support, which allows any type of notification (either data-driven or metadata related) to pop up even when app in foreground.

     

    Please let me know if the above answers your concerns.

     

    Thanks, Hila

hilay's avatar
hilay
Microsoft Employee
11 years ago

Hi,

 

thank you for sharing this feedback,

In order to verify the root of these, please update the AlertRule, while setting a "in affect" threshold. For instance: if currently the 'Above' value is set to '10', and the value of the tile is '12', then please disable the 'Above' rule, and set a 'Below' value to '20' (assuming tile's value is still below 20). Then refresh the data set manually through PBI.com.

If this issue still occurs please contact us using this mail: [email protected] ([email protected])

 

Thanks, Hila