Forum Discussion
iOS Alerts not working
We are trying to get the Alerts feature to work on iPhone 6 and 6 plus but they are not triggering. I have setup a number of Alerts and refreshed the data to trigger however both the push notificaiton and the in-app notification are not being triggered.
Both phones are using v4.4
Hi Tim,
Currently the data driven notifications are supported while app is either closed or in the background (same for app badge). However, upon refresh, the alerts section should contain the new incident records.
However, these days we're working on in-app notification support, which allows any type of notification (either data-driven or metadata related) to pop up even when app in foreground.
Please let me know if the above answers your concerns.
Thanks, Hila
7 Replies
Hi,
thank you for sharing this feedback,
In order to verify the root of these, please update the AlertRule, while setting a "in affect" threshold. For instance: if currently the 'Above' value is set to '10', and the value of the tile is '12', then please disable the 'Above' rule, and set a 'Below' value to '20' (assuming tile's value is still below 20). Then refresh the data set manually through PBI.com.
If this issue still occurs please contact us using this mail: [email protected] ([email protected])
Thanks, Hila
Hi Hila,
I will email support, however we tested your request with no luck. The current tile vallue is 4,454, we disabled the 'Above' rule and set a 'below' rule to 8,000, refreshed the data through PBI.com and waited an hour with no aleart being tirggered on three iOS phones we tested.
Hi,
Can you please check if on the Alerts area on your app you can see a record indicate that the alert was triggered ?
Can you please send us a screenshots of your Alrets area to [email protected] (instead of the email account we sent you beofre)?
Thank you,
Dana.
