PowerBI Android App keeps crashing with the error "PowerBI keeps stopping"

[nigelivy]

PowerBI Android App keeps crashing with the error message "PowerBI keeps stopping". 

I've tried deleting the app from my device and re-installing it and this has not helped. The error just started suddenly towards the end of last week and I had not seen it before that.

[nigelivy]

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@nigelivy wrote:

PowerBI Android App keeps crashing with the error message "PowerBI keeps stopping". 

I've tried deleting the app from my device and re-installing it and this has not helped. The error just started suddenly towards the end of last week and I had not seen it before that.

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Hi @mshenhav  & @v-shex-msft 

Device being used is Moto E4 Plus. I have colleagues who are experiencing the same problem. No changes have been made to the app folder. 

We've submitted details via the button that shows on the error message. 

Thanks,

Nigel

[mshenhav]

Hey @nigelivy,

Can you please upgrade to the latest app (version 2111879) and let us know if the problem presists?

Thanks, Maya

[v-shex-msft]

HI @nigelivy,

What type of android device are you test? System version? Any changes you applied to power bi mobile app folder?
They may cause the issue if you manually remove or change on power bi resource files.

Regards,

Xiaoxin Sheng

[nigelivy]

Here's a screenshot of the error: https://www.dropbox.com/s/ynvujhgtcjy2cw5/Screenshot_20200210-172606.png?dl=0

[mshenhav]

Hey @nigelivy 

Can you please share app version and device model you are using?

Can you please click the send button in the error dialog? This is send telemetry data to us for debuging. 

Thanks, Maya