This visual does not support exporting

[arauramo]

Hello! I can't figure out why my custom visual does not support exporting. As far as I can see, I've done everything the documentation (and Copilot) tell me, but I'm still getting the "This visual does not support exporting" error when trying to export as PDF or PPTX. 

The visual is certified and can be found in the marketplace, not that I'd care to sell it, but just to have it certified so that exporting would work: https://marketplace.microsoft.com/en-us/product/aava.aava_radar_chart 

The source code can be found here: https://github.com/aavamedi/pbi-visuals/tree/main/aavaRadarChart

Summary from my dialog with copilot: 

• I am using Power BI Service (not Power BI Desktop).
• Built-in visuals (e.g., Bar Chart) export correctly to PDF and PowerPoint.
• Custom visuals, including a minimal test visual that simply renders an SVG rectangle using D3 (d3.select(options.element).append('svg')), do not export. The exported file displays the message: "This visual does not support exporting."
• My custom visuals use API version 5.11.0.
• No <foreignObject>, external resources, or unsupported SVG features are used.
• The visuals are imported as packaged .pbiviz files, not loaded via developer mode.
• The same issue occurs with both certified and non-certified custom visuals.
• Workspace type: Fabric F64 capacity

Is there a known limitation or additional step required to enable export for custom visuals in the Power BI Service? Any guidance or troubleshooting steps would be appreciated.

[v-saisrao-msft]

Hi @arauramo,

This is expected behavior in Power BI Service because exporting to PDF and PowerPoint uses different server-side rendering methods. Exporting to PDF is more restrictive, as it relies on a rendering engine that turns report pages into static images. Some visuals, especially custom ones, may not render and will display the message “This visual does not support exporting.” Even certified visuals might not export correctly if they’re not compatible with this engine, and Microsoft notes that export fidelity isn’t guaranteed. PowerPoint export may render some visuals successfully due to differences in the export process. Since this is a platform limitation and not an issue with your visual, it’s best to use built-in visuals for reliable PDF export or consider exporting to PowerPoint or copying as an image as alternatives.

Export Entire Reports to PowerPoint - Power BI | Microsoft Learn

Export reports to PDF - Power BI | Microsoft Learn

Export Power BI embedded analytics reports API - Power BI | Microsoft Learn

Thank you.

[arauramo]

In Fabric, both "Allow visuals created using the Power BI SDK" and "Allow downloads from custom visuals" are Enabled for the entire organization.