This visual does not support exporting

[arauramo]

Hello! I can't figure out why my custom visual does not support exporting. As far as I can see, I've done everything the documentation (and Copilot) tell me, but I'm still getting the "This visual does not support exporting" error when trying to export as PDF or PPTX. 

The visual is certified and can be found in the marketplace, not that I'd care to sell it, but just to have it certified so that exporting would work: https://marketplace.microsoft.com/en-us/product/aava.aava_radar_chart 

The source code can be found here: https://github.com/aavamedi/pbi-visuals/tree/main/aavaRadarChart

Summary from my dialog with copilot: 

• I am using Power BI Service (not Power BI Desktop).
• Built-in visuals (e.g., Bar Chart) export correctly to PDF and PowerPoint.
• Custom visuals, including a minimal test visual that simply renders an SVG rectangle using D3 (d3.select(options.element).append('svg')), do not export. The exported file displays the message: "This visual does not support exporting."
• My custom visuals use API version 5.11.0.
• No <foreignObject>, external resources, or unsupported SVG features are used.
• The visuals are imported as packaged .pbiviz files, not loaded via developer mode.
• The same issue occurs with both certified and non-certified custom visuals.
• Workspace type: Fabric F64 capacity

Is there a known limitation or additional step required to enable export for custom visuals in the Power BI Service? Any guidance or troubleshooting steps would be appreciated.

[arauramo · Accepted solution]

Wow, the issue was that even though the version that was certified was not yet available through App Source as a certified version. That is to say we were able to get v1.0.0.4, but not the certified v1.0.0.4. That seems super-confusing. Of course the worst part of the process is having to wait for weeks before being able to verify that the export works.

Well, now it works. Not sure if I would recommend writing your own visuals in a hurry. 

[v-saisrao-msft]

Hi @arauramo,

Thank you for the update. Please mark your reply as the accepted solution so it can assist other community members with similar issues.

Thank you.

[arauramo]

My custom visual is, obviously, written by me. I can and will do whatever it takes to make export work, but I must know what is preventing it now in order to fix it. It "may nor render" and "might not export correctly" and "it's best to use built-in visuals" are hardly any solutions to this issue. 

[v-saisrao-msft]

Hi @arauramo,

Have you had a chance to review the solution we shared earlier? If the issue persists, feel free to reply so we can help further.

Thank you.

[v-saisrao-msft]

Hi @arauramo,

This is expected behavior in Power BI Service because exporting to PDF and PowerPoint uses different server-side rendering methods. Exporting to PDF is more restrictive, as it relies on a rendering engine that turns report pages into static images. Some visuals, especially custom ones, may not render and will display the message “This visual does not support exporting.” Even certified visuals might not export correctly if they’re not compatible with this engine, and Microsoft notes that export fidelity isn’t guaranteed. PowerPoint export may render some visuals successfully due to differences in the export process. Since this is a platform limitation and not an issue with your visual, it’s best to use built-in visuals for reliable PDF export or consider exporting to PowerPoint or copying as an image as alternatives.

Export Entire Reports to PowerPoint - Power BI | Microsoft Learn

Export reports to PDF - Power BI | Microsoft Learn

Export Power BI embedded analytics reports API - Power BI | Microsoft Learn

Thank you.

[arauramo]

In Fabric, both "Allow visuals created using the Power BI SDK" and "Allow downloads from custom visuals" are Enabled for the entire organization.