Primary validation timed out error

[GK24]

Hi,
I am getting "Primary validation timed out" error on azure maps visualization when service embedded report is opened in MS edge / chrome browser. Previously, it was working fine.

However, the azure map works absolutely fine when opened normally on service report. Following is the details of the error.

Note: The report when changed to filled map works fine but not with Azure map. The embedded report URL works fine for colleagues who works from a different location (India) using VDI. I assume this is an issue with the location (check cluster URI)

Activity ID: 6f7eddfd-5d3e-4449-b321-fcbd9a522abf
Request ID: 4b3eea23-a87b-ee67-4ea5-ccee50dc0550
Correlation ID: 19bf1078-3e86-164c-a2f5-291f7fb7e433
Time: Tue Jul 01 2025 10:58:16 GMT+0200 (Central European Summer Time)
Service version: 13.0.26187.35
Client version: 2506.4.24725-train
Cluster URI: https://wabi-north-europe-p-primary-redirect.analysis.windows.net/
Activity ID: 6f7eddfd-5d3e-4449-b321-fcbd9a522abf
Request ID: 4b3eea23-a87b-ee67-4ea5-ccee50dc0550
Time: Tue Jul 01 2025 10:58:16 GMT+0200 (Central European Summer Time)
Service version: 13.0.26187.35
Client version: 2506.4.24725-train
Cluster URI: https://wabi-north-europe-p-primary-redirect.analysis.windows.net/

[v-pgoloju]

Hi @GK24,

Just checking, have you had a chance to open a support ticket, as suggested. If so, we'd love to hear the current status or any updates from that.

If the issue was resolved through the support ticket, it would be great if you could share the solution here as well. It could really help other community members find answers more quickly.

Warm regards,
Prasanna Kumar

[v-pgoloju]

Hi @GK24, @plopoihasd , @User735,

Thank you for reaching out to the Microsoft Fabric Forum Community.

If the issue still persists, I’d recommend raising a support ticket with Microsoft. The support team can look into the backend and provide more in-depth assistance tailored to your environment.

https://learn.microsoft.com/en-us/power-bi/support/create-support-ticket

Thnaks & Regrads,

Prasanna Kumar

[plopoihasd]

I am seeing the same error on a map visual in a report

[User735]

Even I am facing the same issue. When I try to open the report in edge/firefox/chrome it is throwing "Primary validation timed out" error

1. In Power BI Service, the error appears only on the first report load with Azure Maps, but subsequent reports load fine.

2. Republished reports and different report names do not affect the issue.

[v-pgoloju]

Hi @GK24,

Thank you for reaching out to the Microsoft Fabric Forum Community.

Please try the following steps to fix the issue:

Clear your browser's cache and cookies, check if your internet connection or firewall is blocking anything, try opening the report in a different browser like Firefox, make sure your browser is up to date, check if the Power BI cluster link is accessible from your network, and visit the Azure service status page to see if there are any ongoing problems.

If the issue still continues, feel free to reply we're here to help you.

Best regards,
Prasanna Kumar

[GK24]

Hi @v-pgoloju,

Thanks for your reply.

I cleared cache and cookie, still doesn't work. Firewall is not blocking anything. Browser is up to date. Power BI cluster link is not accessible from my network and no ongoing problems in Azure service status page.
The only solution that worked was opening the same link in firefox.

However, I want the power bi link to be openened in MS edge. Can you please advise on this?

Best regards,

Gagan