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Analitika
Post Prodigy
Post Prodigy

Not reaching gateway

Hello,

 

I would like to ask how to resolve this issue?

Analitika_0-1647243411429.png

Your data gateway (personal mode) is offline or couldn't be reached

I am getting this error in Power BI Service.

1 ACCEPTED SOLUTION
V-lianl-msft
Community Support
Community Support

Hi @Analitika ,

 

Have you logged Power BI account while installing Gateway(personal mode)?

The gateway files are installed in "%localappdata%\Microsoft\On-premises data gateway (personal mode). After the installation finishes successfully and you sign in, you see the following screen.

Vlianlmsft_0-1647485118072.png

 


Best Regards,
Liang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

1 REPLY 1
V-lianl-msft
Community Support
Community Support

Hi @Analitika ,

 

Have you logged Power BI account while installing Gateway(personal mode)?

The gateway files are installed in "%localappdata%\Microsoft\On-premises data gateway (personal mode). After the installation finishes successfully and you sign in, you see the following screen.

Vlianlmsft_0-1647485118072.png

 


Best Regards,
Liang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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