Forum Discussion
Issue with refresh in PowerBI Service with Egnyte Connector
Hi ,
Were you able to find a solution for this error ?
I think am facing the same issue too. The entire refresh completes fine in the PBI desktop but throws Authentication problem error in service .
My gateway is up to date and the privacy levels are same on both Desktop and Service.
Hi sanoopSuresh sanoopSuresh,
Please check what kind of Egnyte connector is placed in the folder path mentioned in the Egnyte connector setu up instructions.
When I initially set it up, it was .mez file and now the Egnyte Connector instructions is showing .pqx file. I have requested my admin to place the .pqx file in the folder path. The report which I originally had an issue with started refreshing after doing this. May be this could resolve the issue.
But, for me, while trying to resolve the issue, I republished the same report with a different name following the same process and it's not refreshing while the one which was having the issue is auto refreshing fine after I did the above.
So, I will have to wait until few more days to know if this issue is resolved.
Hope that helps.