Forum Discussion

vsb's avatar
vsb
Frequent Visitor
3 years ago

Issue with refresh in PowerBI Service with Egnyte Connector

Hi,      I have been getting the error shown in the screenshot below from a few days . The datasource are excel and csv files using Egnyte connector. The report was refreshing fine until few days ag...
Need Help
sanoopSuresh's avatar
sanoopSuresh
New Member
3 years ago

Hi , 
Were you able to find a solution for this error ? 
I think am facing the same issue too. The entire refresh completes fine in the PBI desktop but throws Authentication problem error in service . 
My gateway is up to date and the privacy levels are same on both Desktop and Service. 

  • vsb's avatar
    vsb
    Frequent Visitor
    3 years ago

    Hi sanoopSuresh sanoopSuresh,

                               Please check what kind of Egnyte connector is placed in the folder path mentioned in the Egnyte connector setu up instructions.

     

    When I initially set it up, it was .mez file and now the Egnyte Connector instructions is showing .pqx file. I have requested my admin to place the .pqx file in the folder path. The report which I originally had an issue with started refreshing after doing this. May be this could resolve the issue. 

    But, for me, while trying to resolve the issue, I republished the same report with a different name following the same process and it's not refreshing while the one which was having the issue is auto refreshing fine  after I did the above. 

    So, I will have to wait until few more days to know if this issue is resolved.

    Hope that helps.