webview 2 problem

[Rishi_udemy]

i am facing problem withmy power bi account , whenever i opened the application it freezes and display the error that webview 2 is not working , solve this problem 

[v-saisrao-msft]

Hi @Rishi_udemy,

Checking in to see if your issue has been resolved. let us know if you still need any assistance.

Thank you.

[binitafulpagare]

Hi,

This issue is often related to the Microsoft Edge WebView2 Runtime, which Power BI Desktop uses to render parts of its interface.

You can try the following steps:

Repair or reinstall the Microsoft Edge WebView2 Runtime from Microsoft's official website.
Update Power BI Desktop to the latest version.
Restart your computer after reinstalling WebView2.
If the issue persists, clear the Power BI cache by deleting the contents of the AnalysisServicesWorkspaces folder located under your local AppData directory.
Ensure Windows and Microsoft Edge are fully updated.
If you're using an older version of Power BI Desktop, consider uninstalling it completely and installing the latest release.

If the problem still occurs, could you share:

Your Power BI Desktop version
Your Windows version
Whether the error appears immediately on startup or after opening a specific report?

This information will help the community troubleshoot the issue more effectively.

[v-saisrao-msft]

Hi @Rishi_udemy,

Checking in to see if your issue has been resolved. let us know if you still need any assistance.

Thank you.

[Kagiyama_yutaka]

WebView2 just isn’t loading at start, and reinstalling WebView2 Runtime and updating Power BI Desktop are the steps that fix this, and one clean launch as admin is the extra step.

[PriyanshuM2412]

The issue is most likely caused by a missing or corrupted Microsoft Edge WebView2 Runtime, which Power BI Desktop requires to run. To resolve it, repair or reinstall the WebView2 Runtime, restart your computer, and ensure both Windows and Power BI Desktop are updated to the latest version. If the problem persists, reinstall Power BI Desktop and clear its cache. If the error still occurs, check the Event Viewer logs or contact Microsoft Support for further troubleshooting.

[Murtaza_Ghafoor]

@Rishi_udemy 

PBI Desktop use MicrosoftEdgeWebview to login:
If you PBI desktop file is large, it sometime crashes the Microsoft Edge webview. 

The "WebView2 is not working" error in Power BI Desktop is typically caused by a corrupted Microsoft Edge WebView2 Runtime or high cached views, a damaged Power BI installation, or issues with the local user profile.

Since Power BI uses WebView2 for sign-in, dialogs, and few UI components, if WebView2 fails, Power BI may restriction or crash.

• Simple solution would be close the Power BI desktop and restart the desktop.
• Repair the Microsoft Edge WebView from settings
• Clear the PowerBI Desktop cache.
  

Hope this will sort out the current issue

If this helps, ✓ Mark as Kudos | Help Others

[PriyanshuM2412]

Thanks for the explanation. I'll first restart Power BI and repair the Microsoft Edge WebView2 Runtime. If the issue still persists, I'll clear the Power BI cache and reinstall Power BI if necessary. I'll update you after trying these steps.

[trivedisunita · Accepted solution]

Hi @Rishi_udemy 

This issue can sometimes be caused by software interfering with Microsoft Edge WebView2, which Power BI Desktop uses. 

You can try following things-

-Close Power Bi desktop

-Check whether your antivirus or endpoint security software is blocking the Webview2 process. if possible, temporarily disable it or add an exception and test again.

-Try repairing webview2 runtime from control panel > programmes and features. if that doesn't help, uninstall and -Reinstall the latest Webview2 runtime from Microsoft.

-Update both Power BI Desktop and Edge to the latest version.

-If Power BI opens, go to File> option and settings > option> data load and clear cache. if it doesn't open, you can also try deleting the local Power Bi cache after taking a backup.

-Launch Power BI as Administrator and check whether the issue persists.

For more detail you can refer this guide- Resolve startup issues with Power BI Desktop - Power BI | Microsoft Learn