need help

[AnithaM]

Hi All,

           Need your help on the error iam facing .i have published the power bi report to premium workspace and the report is showing up the data without any issues.but when business user trying to access the report they are getting error as below.

i have refreshed the report tables and checked the source credentials but all seems good without issue but user getting issue.

could someone please help me.

regards,

Anita

[3CloudThomas]

SO, if you can see the data and the end users cannot, it is a permissions issue:
1. Check with your administrator of M365 or Office installations to see if these users have a Free Power BI License.

2. If the data is DirectQuery, make sure these users can access the data source.

3. If the data is ImportMode, then they either do not have permissions to the date set (semantic model), or something is wrong with their Workspace permissions. 
4. If the model is different than the report, you need read permission on the model for those users.

[Anonymous]

Thank you @3CloudThomas  for your prompt reply.

Hi @AnithaM ,
Based on the information you have provided , your business users are encountering errors when trying to access reports. You can follow the steps below to troubleshoot and resolve the issue:

1. Ensure that all target users have been granted access to the workspace where the report is published. Users need to be added as members or viewers to access the content. You can read the documentation below for details:
   Workspaces in Power BI - Power BI | Microsoft Learn
2. Since the report is located in the Advanced Workspace, make sure that the user attempting to access the report has the necessary permissions. For more details, please refer to:
   What is Power BI Premium? - Power BI | Microsoft Learn
3. Browser issues or cached data may cause unexpected errors. Ask the user to try accessing the report using a different browser or an incognito/private browsing window. Also clearing the browser cache may resolve the issue.

Can you confirm that the user facing this issue has been granted access to the workspace and has the appropriate licence? Also as @3CloudThomas  said, it would be helpful to know the exact error message.

Best Regards,

Ada Wang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[3CloudThomas]

If you click the See Details in the bottom left, the error message might explain the issue better.

[AnithaM]

Hi Thomas,

                 its showing up like this 

Regards,

Anita