Visualizations don't work

[nando88]

I started using the free trial and then upgraded to the paid version. I am still receiving an error I received when the trial version expired, that says: "Couldn't load the data for this visualization. Try again later".

Can someone please help me fix this problem?

Thanks in advance.

[ankitpatira]

@nando88 In past I've seen this error for quite a few numer of issues and there isn't a single problem that can cause this type of error. My suggestion is to rather than spending time troubleshooting it I would say re-publish pbix files and see if that error is gone. Obviously as error suggests it couldn't get the data for visual, when you re-publish ensure gateway and everything is setup and working if you are using those Pro features. I have also seen this error occuring when a field used for the visual gets data that causes type mismatch or if field is INT but data causes NaN.

[nando88]

I published it as you suggested and I noticed something weird, the visualization works online, but in the desktop version I still have the error. Can you please help me solve this issue?

Thanks in advance.

[Vicky_Song]

@nando88, do you still get the same issue now? If yes, how about you share one .pbix file so we can check what's wrong with it? 

[nando88]

The problem was that I had IE9 and I needed IE10 or 11. I upgraded, and that fixed my problem.

[v-ljerr-msft]

Hi @nando88,

Great to hear the problem got resolved. Could you accept your last reply as solution to close this thread?

Regards

[v-ljerr-msft]

@nando88

What visuals are you using in your report? Are you using any custom visuals? Do all your pbix files have this issue or just only this pbix file?

Regards

[nando88]

I still haven't published the pbix, I am just trying to make a dashboard on PBD. I don't think it is a problem with the data type, since I converted the string to int and I also entered int as data in a new table in PBD and it always happens.
Can you please give me some suggestions on how to solve this issue?
Thanks in advance.

[nando88]

I started power bi with a free license, and then I upgraded to the pro version. The thing is that I am still having the same problem as before, I can't view any visualization (couldn't retrieve the data for this visual, please try again later).

I was having the same problem before, but it was because my trial version expired, and now that I have the paid version, I don't know what's wrong.

Can someone please help me?

Thanks in advance.