Visual already exists popup issue

[Anonymous]

I'm trying to import the Text Filter visual from the marketplace but I get this popup.  I've deleted the visual, closed out of power bi, reopen, and I still get this message when I try to open this visual.  If I click update it says that it was successful even though nothing happens.  Before and after I "update" I don't have a text filter visual on my report.

Any idea what's going on with this?

[edhans]

What happens if you click "update?"

[Anonymous]

Sorry I should have said.  If I click update it says the visual was successfully imported but nothing appears.  Currently I have no text filter visual on my report so I'm not sure what it's updating.

[amitchandak]

If not done. Just restart powerbi once and check. Means close all open windows of power bi and open again.

Also check you are on latest version and that visual works on lastest version.

[tarunsingla]

Custom Visuals are found in a separate group under the Visualizations section/pane. Text Filter visual appears as a magnifier, what do you see under the Visualizations on your Power BI Desktop?

[Anonymous]

I’ve tried saving it, importing it, and adding the visualization from the visual pane but I get the same error. Whether I add it from the pane or marketplace I get the same error.

Also I have tried closing the desktop app multiple times. At least twice I’ve closed and reopened it.

[v-kelly-msft]

Hi @Anonymous ,

Have you updated desktop to the latest version?If so ,try to close it by "Task manager",then reopen it .

Best Regards,
Kelly

[Anonymous]

Good morning.  I already tried to close and reopen it twice, today is the third time since the issue.  It says I'm on Version 2.70.5494.761 (June 2019)

[Anonymous]

I just upgraded to Version 2.76.5678.782 December 2019 and I'm still having the same issue.

[edhans]

At this point I'd be inclined to contact support. The steps I'd take are:

1. fully uninstall Power BI Desktop
2. Reboot
3. Reinstall
4. If it still fails, open a support ticket as there is something going on with your machine that isn't a widespread issue.

EDIT: another possibility. If you are on Windows 10, switch from the store version to the downloadable install, or vice versa. You should still contact support to get this resolved, but at least you will be able to get to work with the other version. If you are on Windows 7, you cannot do this.

[Anonymous]

I tried reinstalling and it didn't fix it.  I've tried it with multiple reports and even a blank report with no success.  I've been using the downloaded version, can't switch to store  version because company has the store blocked.

I suppose the only option now is for me to open a ticket?

[edhans]

Probably, but do want to confirm, you uninstalled, rebooted, and reinstalled. Not just simply downloaded and reran the installer over the current version.

If that fails, then yeah, a ticket. There is something on your PC that Power BI Desktop didn't properly clean up and is causing a conflict.

[Anonymous]

Yes that is correct, even tried doing it twice.

[Anonymous · Accepted solution]

@edhans I'm new to power bi sorry.  I just realized I was understanding how to add a custom visual  wrong and it was working as intended.

[edhans]

Great! Glad you got it working.