Usage Metrics Report missing

[Tmk123]

Hi, I have created a Usage Metrics report in the past but can't find the option to do that now.  Has anyone else experienced this?  Am I in the wrong spot or was this feature moved to another menu location?  Thank you!!

[sevenhills]

https://learn.microsoft.com/en-us/power-bi/collaborate-share/service-usage-metrics

[Tmk123]

Thank you for your response.  I have seen this link before.  The metrics option is not available to me as you can see in my screenshot. 

[sevenhills]

Pls. check the "Prerequisites" section in the link. 

[Tmk123]

Thanks.  I have checked all the prerequisites and I meet their requirements.  This is very confusing, considering I have created a metrics usage report in the past.  

[sevenhills]

Hmm.. it seems weird as you have done in the past. 

I am guessing as mostly due to license or admin settings. but I may be wrong. Pls. Try in another browser or seek support help. 

[audreygerred]

Hi! Here is the list of pre-reqs. If you have the Pro or PPU license and have edit rights to the report and you still are not seeing the option, check with your admins to see if they disabled that feature.

• You need a Power BI Pro or Premium Per User (PPU) license to run and access the usage metrics data. However, the usage metrics feature captures usage information from all users, regardless of the license they're assigned.
• To access usage metrics for a particular dashboard or report, you must have edit access to that dashboard or report.
• Your Power BI admin has to have enabled usage metrics for content creators. You Power BI admin may have also enabled collecting per-user data in usage metrics. Read about how to enable these options in the admin portal.

[Tmk123]

Thank you for your response.

• I have the correct license
• I created the report - so I can edit it
• I had my admin confirm that usage metrics were enabled.

I have opened a support ticket within my org to see if they can figure out the reason.  I will share the results if I find out anything.  In the meantime, if you know of other reasons why the metrics report might not be available feel free to share.  Thanks again.  🙂

[Anonymous]

Hi @Tmk123 ,

Have you found a solution through the support ticket? If you have solved the problem, can you share the solution with us, or share the cause of the problem with us? So that other users facing the same problem can find solutions and learn faster?

Best Regards,
Dino Tao

[Tmk123]

Hello,

I have not found a solution yet but will share one when I do.  🙂