Problems with Personal gateway

[Any_Ant]

Hi All ,

I am using the power BI Pro and try to installed the personal gateway. After installing I have config and proxy as

<system.net>
  <defaultProxy>
    <proxy proxyaddress="http://proxyip:8080" bypassonlocal="true"/>
  </defaultProxy>
</system.net>

I've added this to the following files :

"C:\Users\myuserid\AppData\Local\Power BI Personal Gateway\1.0\Shared\diahost.exe.config"
"C:\Users\myuserid\AppData\Local\Power BI Personal Gateway\1.0\Gateway\diawp.exe.config"
"C:\Users\myuserid\AppData\Local\Power BI Personal Gateway\1.0\Configurator\PowerBIGatewayAgentCmdLine.exe.config"
"C:\Users\myuserid\AppData\Local\Power BI Personal Gateway\1.0\Configurator\GWConfig.exe.config"

After that , I try to run personal gateway and it is showing as running:

-  Logget in via Azure AD  > then signin

 - system in process 

- then it is showing as

 

my proxy might be causing this problem ?

Any ideas on how to configure  ?

Thanks in advance for your help,

[Anonymous]

Hi @Any_Ant,

The timeout error is common if the computer (physical machine or VM) on which you’re installing the personal gateway has a single core processor. Close any applications and turn off any non-essential processes, also change the following line

<system.net>
  <defaultProxy>
    <proxy proxyaddress="http://proxyip:8080" bypassonlocal="true"/>
  </defaultProxy>
</system.net>

into:

<system.net>
  <defaultProxy  useDefaultCredentials="true" />
    <proxy proxyaddress="http://proxyip:8080" bypassonlocal="true"/>
  </defaultProxy>
</system.net>

Then check if you are able to configure gateway successfully.

Thanks,
Lydia Zhang

[Any_Ant]

Hi, Lydia Zhang

    Thank you so much for your advice. I try to change it already, and run again. But still time out. 😞

thank you for your kindness,  🙂

[Anonymous]

Hi @Any_Ant,

Do you install gateway on a computer that have a single core processor? And could you please check if there are additional error message in Event log following the instructions in this article?

Thanks,
Lydia Zhang