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Any_Ant's avatar
Any_Ant
Frequent Visitor
9 years ago

Problems with Personal gateway

Hi All , I am using the power BI Pro and try to installed the personal gateway. After installing I have config and proxy as <system.net>   <defaultProxy>     <proxy proxyaddress="http://proxyip:8...
Need Help
Anonymous's avatar
Anonymous
Not applicable
9 years ago

Hi Any_Ant,

The timeout error is common if the computer (physical machine or VM) on which you’re installing the personal gateway has a single core processor. Close any applications and turn off any non-essential processes, also change the following line

<system.net>
  <defaultProxy>
    <proxy proxyaddress="http://proxyip:8080" bypassonlocal="true"/>
  </defaultProxy>
</system.net>

into:

<system.net>
  <defaultProxy  useDefaultCredentials="true" />
    <proxy proxyaddress="http://proxyip:8080" bypassonlocal="true"/>
  </defaultProxy>
</system.net>

Then check if you are able to configure gateway successfully.

Thanks,
Lydia Zhang

  • Any_Ant's avatar
    Any_Ant
    Frequent Visitor
    9 years ago

    Hi, Lydia Zhang

     

        Thank you so much for your advice. I try to change it already, and run again. But still time out. :(

     

    thank you for your kindness,  :)

     

    • Anonymous's avatar
      Anonymous
      Not applicable
      9 years ago

      Hi Any_Ant,

      Do you install gateway on a computer that have a single core processor? And could you please check if there are additional error message in Event log following the instructions in this article?

      Thanks,
      Lydia Zhang