Problems with Gateway

[Cervo114]

Hi, I've had a problem with the Gateway for some time. The message is here: Codice errore: DM_GWPipeline_Client_GatewayUnreachable Errore di connessione: Gateway offline o non raggiungibile. Assicurati che il gateway sia online e riprova. URI cluster: https://api.powerbi.com ID sessione: d96b2c30-3bb3-4200-bff0-443e430bc16f ID richiesta: 3a469d0c-cd3e-49f2-bd5b-01d7f5ae1f3d Data e ora: Fri Sep 22 2023 15:06:01 GMT+0200 (Ora legale dell’Europa centrale) Thank's in advance for your support

[v-shex-msft]

Hi @Cervo114,

The error message mention two scenarios: gateway offline/unreachable and refresh timeout. (for free and pro license they have 2 hour timeout limitations, the premium license has 5 hour timeout limits)

I'd like to suggest you to check the network status and policies of the device which installed the gateway and checkj the refresh history of the refresh durations and optimization query refresh performance.

Regards,

Xiaoxin Sheng

[Cervo114]

Errore dell'origine dati: {"error":{"code":"DM_GWPipeline_Gateway_MashupDataAccessError","pbi.error":{"code":"DM_GWPipeline_Gateway_MashupDataAccessError","parameters":{},"details":[{"code":"DM_ErrorDetailNameCode_UnderlyingErrorCode","detail":{"type":1,"value":"-2147467259"}},{"code":"DM_ErrorDetailNameCode_UnderlyingErrorMessage","detail":{"type":1,"value":"Il timeout è scaduto. Il periodo di timeout è scaduto prima del completamento dell'operazione."}},{"code":"DM_ErrorDetailNameCode_UnderlyingHResult","detail":{"type":1,"value":"-2147467259"}},{"code":"Microsoft.Data.Mashup.HostingError.Reason","detail":{"type":1,"value":"Timeout"}}],"exceptionCulprit":1}}} Table: GIACESE. URI cluster: WABI-WEST-EUROPE-F-PRIMARY-redirect.analysis.windows.net ID attività: b35aca86-81b0-44a6-aa69-96c86e2aab5f ID richiesta: 809f6993-1c03-0fda-f6d3-3ba13ea70cad Ora: 2023-09-22 14:16:57Z