PowerBI desktop authentication loop error

[BIHAPS]

Hi Community,

I now face this issue with multiple customers logins.

The issue is that with some of my customers logins i get stuck in an authetication loop when i try to sign into PowerBI desktop. Whenever i put in my e-mail and click "next" it just reverts back to the "enter e-mail" screen as posted below.

I can sign into the powerbi service without any problems. This error is only for PowerBI desktop authentication. It is however super frustrating because I can't upload any changes to my customers reports/datasets.

I have tried the following but the error persists:

- Create new 0365 user on the customers environment (same issue)
- Clear all passwords stored in Internet Explorer
- Clear all passwords stored in the Control panel credential manager

- Download newest version of PowerBI desktop

Anyone else experience this issue and have you found a work around?

[v-yalanwu-msft]

Hi, @BIHAPS ;

Make sure your VPN is connected and restart powerBI Desktop.

https://www.thewindowsclub.com/fix-power-bi-desktop-login-issues

Best Regards,
Community Support Team_ Yalan Wu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[BIHAPS]

Your answer makes no sense. Did you read the issue?

[amitchandak]

@BIHAPS , Please log an issue - https://community.powerbi.com/t5/Issues/idb-p/Issues