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BIHAPS's avatar
BIHAPS
Advocate I
4 years ago

PowerBI desktop authentication loop error

Hi Community,

 

I now face this issue with multiple customers logins.

The issue is that with some of my customers logins i get stuck in an authetication loop when i try to sign into PowerBI desktop. Whenever i put in my e-mail and click "next" it just reverts back to the "enter e-mail" screen as posted below.

 

 

I can sign into the powerbi service without any problems. This error is only for PowerBI desktop authentication. It is however super frustrating because I can't upload any changes to my customers reports/datasets.

 

I have tried the following but the error persists:

- Create new 0365 user on the customers environment (same issue)
- Clear all passwords stored in Internet Explorer
- Clear all passwords stored in the Control panel credential manager

- Download newest version of PowerBI desktop

Anyone else experience this issue and have you found a work around?

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