Power Bi Desktop Compatibility Mode

[Anonymous]

Hi,

I need help, power bi desktop opens only in compatibility mode.

When capturing the logs it presents the errors below:

Faulting application name: PBIDesktop.exe, version: 2.87.923.0, timestamp: 0x5fbc291d
Faulty module name: unknown, version: 0.0.0.0, timestamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000723533f1
Failed process ID: 0x434
Failed application start time: 0x01d6cf23bfc6a718
Faulting application path: C: \ Program Files \ Microsoft Power BI Desktop \ bin \ PBIDesktop.exe
Faulty module path: unknown
Report ID: c0191ca7-ad53-47ca-a4fe-367442214af3
Failed package full name:
Application ID for the failed package:

Has anyone had this problem?

What is the solution?

Note: I have already uninstalled, and installed again and nothing resolved.

Best regards,

Henrique Santos

[Anonymous]

@Anonymous 

Check the minimum requirement for Power BI Desktop:

Get Power BI Desktop - Power BI | Microsoft Docs

And make sure you have download the correct installpack, there are 32-bit and 64-bit versions.

Paul Zheng _ Community Support Team
If this post helps, please Accept it as the solution to help the other members find it more quickly.

[Anonymous]

Hello,

The correct version is installed.

How else can the problem be corrected?

[Anonymous]

@Anonymous 

Did you check with requirements? I cannot think of any others, you may go to issues submit this problem. Issues - Microsoft Power BI Community

Paul Zheng _ Community Support Team
If this post helps, please Accept it as the solution to help the other members find it more quickly.