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Hi,
I need help, power bi desktop opens only in compatibility mode.
When capturing the logs it presents the errors below:
Faulting application name: PBIDesktop.exe, version: 2.87.923.0, timestamp: 0x5fbc291d
Faulty module name: unknown, version: 0.0.0.0, timestamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000723533f1
Failed process ID: 0x434
Failed application start time: 0x01d6cf23bfc6a718
Faulting application path: C: \ Program Files \ Microsoft Power BI Desktop \ bin \ PBIDesktop.exe
Faulty module path: unknown
Report ID: c0191ca7-ad53-47ca-a4fe-367442214af3
Failed package full name:
Application ID for the failed package:
Has anyone had this problem?
What is the solution?
Note: I have already uninstalled, and installed again and nothing resolved.
Best regards,
Henrique Santos
@Anonymous
Check the minimum requirement for Power BI Desktop:
Get Power BI Desktop - Power BI | Microsoft Docs
And make sure you have download the correct installpack, there are 32-bit and 64-bit versions.
Paul Zheng _ Community Support Team
If this post helps, please Accept it as the solution to help the other members find it more quickly.
Hello,
The correct version is installed.
How else can the problem be corrected?
@Anonymous
Did you check with requirements? I cannot think of any others, you may go to issues submit this problem. Issues - Microsoft Power BI Community
Paul Zheng _ Community Support Team
If this post helps, please Accept it as the solution to help the other members find it more quickly.
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