Power BI Desktop keeps asking to sign in

[mroberts_troy]

Every time I open Power BI Desktop (regardless of whether I'm opening an existing file) it keeps asking me to sign in.  We use MFA so this is highly annoying.  I've Google'd and found similar threads but from the way-back.  I'm running the latest version (2.118.828.0 64-bit (June 2023)).

We've tried a repair on the install but no luck.  Any advice?

[augustvorsterma]

I uncheck everyting in Options->Preview. 

Restarted BI Desktop

Start BI Desktop

Login is still being asked, over and over again

[chris_99]

it's maddening.  I've given up using the desktop version.  All the comments in here don't work - I suspect there is something else going on and it's just not understood by the people responding.
To make matters worse - this started happening with Teams about a week ago - but thankfully - at least - in the case with Teams it goes away eventually.
I said this to my internal IT staff - I don't think this is a PowerBI issue - I think its an ActiveDirectory / Windows user profile type of issue.

[KNP]

Hi @CathyPalmer,

Microsoft have confirmed they're aware of it and it should be fixed in the next release.

If it's a really big issue for you, you could try to go back to the July release. 

https://learn.microsoft.com/en-us/power-bi/fundamentals/desktop-latest-update-archive?tabs=powerbi-d...

If you scroll to the bottom of the July notes, there are download links.

And, if you use the Store version of Power BI Desktop, you don't have to uninstall it, you can run the store version and the web version on your machine separately. I usually run the previous month's version of the web version to deal with things like this.

[Idrissshatila]

Hello @CathyPalmer ,

Did you check the steps in this thread Sign-in Bug Fixed !! 

If I answered your question, please mark my post as solution, Appreciate your Kudos 👍

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Vote for my Community Mobile App Idea 💡

[CathyPalmer]

Steps in that link worked perfectly thanks

[mroberts_troy]

He's on a later version than you said to update to and he's having the issue.  I am likewise on the August version and it's broken - I even had Microsoft on a screenshare where they collected logs and data and it was still busted.  Please stop referring to your post which doesn't fix the issue.

[chrish_99]

desktop app is unusable for me now - its been about 3 weeks since it started and this auth window literally pops up every few seconds.  I have to task-manager kill PBI because I can't close the app fast enough to avoid the log in prompt coming back. It started happening around the time I had to update my domain credentials - I wonder if thats related.  I also have a data set that pulls from sharepoint - also with saved credentials... also making me wonder.

[Idrissshatila]

Hello @chrish_99 ,

check thos solution Sign-in Bug Fixed !! 

If I answered your question, please mark my post as solution, Appreciate your Kudos 👍

Follow me on Linkedin
Vote for my Community Mobile App Idea 💡

[mroberts_troy]

As I mentioned above, the August version + New Sign In Experience is not fixed.  Please stop linking people to your own post.

[mroberts_troy]

The MS support agent I spoke to asked me to downgrade to the April version.  I haven't had a chance to do so, yet, but he told me that there's a known issue with May-July versions.

[PBnJason]

Until Microsoft has a fix in place, you could try Settings > Global > Security > Authentication Browser and select "Use my default web browser".  You'll still have to click your logged in account in the browser window, but you won't have to enter your password and MFA code each time.  Less annoying, but still annoying.  Hopefully they get it fixed soon.

[cesartiraferri]

They almost have it solved. Ive been trying new versions weekly as a tester and today the issue was solved. Now the problem is with backwards compatibility, but I think that in a few days the issue will be resolved with a new updated file.

[Idrissshatila]

Hello @cesartiraferri ,

If you want you could log an issue to - https://community.powerbi.com/t5/Issues/idb-p/Issues

and the microsoft team will support you.

If I answered your question, please mark my post as solution, Appreciate your Kudos 👍

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[cesartiraferri]

Im already in touch with tech support, thanks!

[joel-cooptimize]

EDIT2: Solved(?)

There are a couple ways in Windows to link an Active Directory account to Windows. The default way tries to link the entire computer/device to a single active directory account, which doesn't work for me since I work on multiple customers within a single VM.

However, there is a 2nd way to link an AD account under Settings > Accounts > Email & Accounts > "Add a work or school account". When I did this, I stopped getting the constant login prompts in Power BI.

EDIT: Thought I'd solved it but I was wrong. Still getting this login prompt often. I still think it has something to do with the tenant settings. I use the same VM for multiple clients and only one do I have this problem. The only difference I'm aware of is not using the Authenticator app.

-----
ORIGINAL:
I've been having this problem too.

I have an account at a client where I tried to setup two factor authentication using the Authenicator app. I believe the client has the app 2FA disabled on their Microsoft Tenant settings. Only phone/text message authentication works.

I deleted the Authenticator app from my User security settings. Now Power BI keeps me logged in and stops giving the double login prompt.

Possibly a bug with how Power BI deals with this combination of settings?

[mike_honey]

This solution worked for me - thanks Joel!

Somewhat hard to believe this issue is still occurring in May 2024, running the latest update.

[mike_honey]

Actually I found the solution posted by @joel-cooptimize on page 1 only worked for some of the tenants I connect to. Others throw an error when trying to add the account to windows.

So I've also tried the solution @jlopezfilizzola on page 4.

I have the Options / Security / Authentication Browser unchecked, so it is using the integrated browser.

With all of that in place, signons to all my tenants are working well.

What a shambles ...

[KNP]

Hi @joel-cooptimize,

Isn't adding the account using this method, essentially the same as selecting the option below?

I have multiple accounts I have added (intentionally) through this method, I don't see the difference in adding this way or via the method you mention above. The only difference is the "we can control your computer" message missing from the deliberate action of adding the account through "Email & Accounts", although I think is implied by doing this.

I'm genuinely curious as this bug is getting to be very annoying. (currently in conversations with MSFT support)

Fortunately, only happening with one customer currently.

[Astritar]

I'm having the same problem here with it asking me to log in multiple times when I start the desktop app.  Tried to publish a report and it asked me to log in.  Then it brought up the window for which workspace do I want to publish to and then another persistent sign-in window opened on top of that preventing me from publishing until I signed in again.  I'm still running the May version.

[ms_sam]

I am getting the same issue 3-4 consecutive prompts to login, sometimes crashing the program.  started just since i had to update my MSFT 365 password last week.  my credentials will show im logged in the top right of the menu bar, the report pulls up in the background then several login prompts pop up.  

[Idrissshatila]

Hello @mroberts_troy ,

this is the default view when you open Power BI, and you don't have to sign in to keep using it, it's just the first view and it's been there since it started so its normal.

If I answered your question, please mark my post as solution, Appreciate your Kudos 👍

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