Power BI Desktop Installation error - code 2330

[wgarn]

I have attempted to install the latest PBI Desktop (x64) release, but get the error code 2330.

PBI error code 2330

According to the Error message explanations this means there is an error getting file attributes. Moreover, it must be an issue with the previous installation, because uninstalling (via Add or remove programs) of the old version leads to exactly the same error. Renaming the old "Microsoft Power BI Desktop" folder does not help; installation in a new folder does not work either. So, my guess is, that there is something in the registry that prevents the install/uninstall of PBI. Any ideas?

How can I uninstall the previous version?

How can I install the new version?

[v-yuezhe-msft · Accepted solution]

@wgarn,

There are two methods for you uninstalling previous Power BI Desktop.

1. Install  Windows Installer CleanUp Utility on your machine, then  use it to remove all the directories related to Power BI.
2. Manually delete all the files in C:\Program Files\Microsoft Power BI Desktop\bin Directory. Open regedit and go to following keys one by one, then look for every Power BI Desktop entry and delete them.

HKEY_CURRENT_USER\SOFTWARE
HKEY_LOCAL_MACHINE\SOFTWARE
HKEY_USERS\.DEFAULT\SOFTWARE

After uninstalling previous Power BI Desktop, reboot your machine and reintall Power BI Desktop.

Regards,
Lydia