PBIDesktop frozen when connecting on Power BI services since September 2020 version

[nicolasf]

Hello,

I can not connect anymore to Power BI Services from the current PBIDesktop version.

When I try to connect to Power BI Services, I get a frozen Windows Security to connect to office 365 and I can not enter my credentials! The windows security is frozen and I have to end PBIDestop by task manager. 

I noticed that the August 2020 version is OK. But that bug apprears from the September 2020 version to November 2020 version.

I'm on Windows Server 2016 .

Can you help me, please?

[nicolasf · Accepted solution]

MS Support helped me and my problem is solved ! 😀

We did the following steps

- add DisableCertificateRevocationCheck = 1 in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft Power BI Desktop

- in IE / Options / Security / Local Intranet / Sites / Advanced : add https://office365.mycompany.com

- in IE / Options / Advanced : disable "Enable Integrated Windows Authentification"

[nicolasf · Accepted solution]

MS Support helped me and my problem is solved ! 😀

We did the following steps

- add DisableCertificateRevocationCheck = 1 in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft Power BI Desktop

- in IE / Options / Security / Local Intranet / Sites / Advanced : add https://office365.mycompany.com

- in IE / Options / Advanced : disable "Enable Integrated Windows Authentification"

[Icey · Accepted solution]

Hi @nicolasf ,

Glad to hear the issue is gone. And thanks for your sharing.😀

In addition, please accept your reply as the solution. Your contribution is highly appreciated.

Best Regards,

Icey

[Icey]

Hi @nicolasf ,

I am curious if this issue has been solved.

If it is solved, can you share the solution with us?

Best Regards,

Icey

[nicolasf]

Unfortunatly no Icey. I have found no solution for my problem

[Icey]

Hi @nicolasf ,

This may be realted to that the Product Team switched the library they used in the authentication process in the September drop.

Please try this: Using default system credentials for web proxy.

Best regards

Icey

If this post helps, then consider Accepting it as the solution to help other members find it faster.

[nicolasf]

Thank you Icey, but your recomanndation did not resolve my problem.

Any other suggestion?

[Icey]

Hi @nicolasf ,

If you are a pro user, it is suggested to create a support ticket to get further help.

Best regards

Icey

If this post helps, then consider Accepting it as the solution to help other members find it faster.