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nicolasf
Helper I
Helper I

PBIDesktop frozen when connecting on Power BI services since September 2020 version

Hello,

 

I can not connect anymore to Power BI Services from the current PBIDesktop version.

When I try to connect to Power BI Services, I get a frozen Windows Security to connect to office 365 and I can not enter my credentials! The windows security is frozen and I have to end PBIDestop by task manager. 

 

nicolasf_1-1607079580393.png

 

I noticed that the August 2020 version is OK. But that bug apprears from the September 2020 version to November 2020 version.

I'm on Windows Server 2016 .

 

 

 

Can you help me, please?

2 ACCEPTED SOLUTIONS
nicolasf
Helper I
Helper I

MS Support helped me and my problem is solved ! 😀

We did the following steps

- add DisableCertificateRevocationCheck = 1 in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft Power BI Desktop

- in IE / Options / Security / Local Intranet / Sites / Advanced : add https://office365.mycompany.com

- in IE / Options / Advanced : disable "Enable Integrated Windows Authentification"

View solution in original post

Icey
Community Support
Community Support

Hi @nicolasf ,

 

Glad to hear the issue is gone. And thanks for your sharing.😀

In addition, please accept your reply as the solution. Your contribution is highly appreciated.

 

 

Best Regards,

Icey

View solution in original post

7 REPLIES 7
nicolasf
Helper I
Helper I

MS Support helped me and my problem is solved ! 😀

We did the following steps

- add DisableCertificateRevocationCheck = 1 in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft Power BI Desktop

- in IE / Options / Security / Local Intranet / Sites / Advanced : add https://office365.mycompany.com

- in IE / Options / Advanced : disable "Enable Integrated Windows Authentification"

Icey
Community Support
Community Support

Hi @nicolasf ,

 

Glad to hear the issue is gone. And thanks for your sharing.😀

In addition, please accept your reply as the solution. Your contribution is highly appreciated.

 

 

Best Regards,

Icey

Icey
Community Support
Community Support

Hi @nicolasf ,

 

I am curious if this issue has been solved.

 

If it is solved, can you share the solution with us?

 

 

Best Regards,

Icey

Unfortunatly no Icey. I have found no solution for my problem

Icey
Community Support
Community Support

Hi @nicolasf ,

 

This may be realted to that the Product Team switched the library they used in the authentication process in the September drop.

Please try this: Using default system credentials for web proxy.

 

 

Best regards

Icey

 

If this post helps, then consider Accepting it as the solution to help other members find it faster.

 

Thank you Icey, but your recomanndation did not resolve my problem.

Any other suggestion?

Icey
Community Support
Community Support

Hi @nicolasf ,

 

If you are a pro user, it is suggested to create a support ticket to get further help.

Support Ticket.gif

 

 

Best regards

Icey

 

If this post helps, then consider Accepting it as the solution to help other members find it faster.

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