PBI Desktop Sign In Issue

[cargadogl]

Please help me. I was not able to sign in in my powerbi desktop application. No response. My desktop firewall is turned off.

Thank you.

[cargadogl]

Please help. can't sign in in my powerbi desktop. no response. i checked on my firewall all is turned off.

Thank you

[v-juanli-msft]

Hi @cargadogl

There are some days past over since your problem occurs, are you able to sign in now?

I ever face a similar problem, I slove it by clear the cache and re-sign in.

If still not, please follow the following steps to check about this problem:

1.Have you ever sign in successfully, is this the first time you have problem loging in?

2.Please post a screenshot to let me know what’s the error message

3.Which account do you use, does it named like username@domain.com, Check if your account can sign in Power BI Service

Best Regards

Maggie