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Sowjanya_09
Frequent Visitor

Overdue Tickets

‎04-27-2022 10:49 AM

I want count of OVERDUE tickets

I have a Column Name  Status description and OWNER

I have to count Overdue Tickets By Owner

(OVERDUE  = not equal to closed and not equal to Duplicate)

How to Create any ideas?

Sowjanya_09_0-1651081490047.png

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PhilipTreacy
Super User
Super User

‎04-27-2022 08:55 PM

Hi @Sowjanya_09 

 

Download sample PBIX file

 

Add Owner and StatusDescription (renamed to Overdue) to a table.  Aggregate StatusDescription by Count.

 

ovd1.png

Add StatusDescription as a filter to the visual.  Select all StatusDescriptions except Closed and Duplicate.

overdue.png

 

Regards

 

Phil

 



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Sowjanya_09
Frequent Visitor

‎04-28-2022 06:24 AM

It worked very well, Thank you so much. 

Message 3 of 3
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PhilipTreacy
Super User
Super User

‎04-27-2022 08:55 PM

Hi @Sowjanya_09 

 

Download sample PBIX file

 

Add Owner and StatusDescription (renamed to Overdue) to a table.  Aggregate StatusDescription by Count.

 

ovd1.png

Add StatusDescription as a filter to the visual.  Select all StatusDescriptions except Closed and Duplicate.

overdue.png

 

Regards

 

Phil

 



Did I answer your question? Then please mark my post as the solution.
If I helped you, click on the Thumbs Up to give Kudos.

Blog :: YouTube Channel :: Connect on Linkedin


Proud to be a Super User!


Message 2 of 3
603 Views

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